9.8
Spot Score
Zoho CRM Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $9 / user / month when yearly, also offers free forever plan
Zoho CRM Reviews & Ratings
Spotsaas Editor’s POV
Zoho CRM works well for small to medium-sized businesses that need basic to intermediate CRM functionality without enterprise-grade complexity. Before shortlisting, verify that Zoho's performance meets your needs if you plan to store more than 500,000 records or run frequent custom reports on large datasets—the platform can slow down under heavy data loads. Check ...Read more
Zoho CRM pros and cons
Easy to use with a clear interface requiring minimal technical expertise.
Highly customizable workflows, fields, and dashboards to adapt to specific business needs.
Cost-effective solution with a strong return on investment, ideal for small to medium-sized businesses (SMBs).
Streamlines operations by automating tasks like lead management, reminders, and communications tracking.
Limited scalability and depth for larger businesses with more complex requirements.
Marketplace offers fewer advanced apps or connectors compared to competitors.
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Showing 991-1000 out of 2471
AU
Anonymous User
11/15/19
"Zoho is good but it can be frustrating."
What do you like best about Zoho CRM? It's easy to navigate and the filters are nice to have when drilling down into the information. What do you dislike about Zoho CRM?
AU
Anonymous User
11/15/19
"Zoho CRM: A great CRM"
What do you like best about Zoho CRM? Zoho CRM is not very expensive compared to other CRMs that have similar functionality. The pricing is flexible for different levels of businesses. It also integrates with Google, other Zoho software, and also has a relatively easy UI once you get used to it.
AU
Anonymous User
11/15/19
"Great product for the cost"
What do you like best about Zoho CRM? The company I worked for that used zoho used the free, unpaid version of zoho which was great. It was easy to use, we even were able to implement it into a form on our website to collect contact information for people interested in learning more about our company.
EL
Eduardo L
11/15/19
"Centralized CRM tool"
What do you like best about Zoho CRM? I like how the information can be centralized using this tool, as well as, its fast interface. In my opinion it is easy to use and I never experienced any issues with this system.
AU
Anonymous User
11/14/19
"Zoho CRM - Good for Analytics"
What do you like best about Zoho CRM? The filter, we use them to be able to analyze our lead sources. In that way we know what events (webinars, tradeshows, digital ads) are working better.
AU
Anonymous User
11/14/19
"good effictive"
What do you like best about Zoho CRM? social media connection // tasks // contacts // deals What do you dislike about Zoho CRM?
GO
Giorgio O
11/14/19
"Zoho allows me to manage my sales pipeline in a granular way "
What do you like best about Zoho CRM? Customisable views to manage all opportunities. for example managing a month at a time and also renewals. What do you dislike about Zoho CRM?
AU
Anonymous User
11/14/19
"The best CRM tool for HR professionals "
What do you like best about Zoho CRM? The best thing is the ease of use and also how it integrates with various job portals. What do you dislike about Zoho CRM?
AU
Anonymous User
11/14/19
"Cloud based CRM best for the startup business"
What do you like best about Zoho CRM? I like the features of addons that is built in this CRM there are lots of add on that are capable of meeting the business requirement and make the portal which shows many good points and will be useful for client to getting the information from business
KS
Kindy S
11/14/19
"Best service for product and customer relationship management."
What do you like best about Zoho CRM? Zoho CRM is a time-saving tool for sales business management and it was very helpful customer relation management. I can easily organize product by the help of this tool and present easily in front of online market. It let me keep product and customer contact information on single platform and let us do what we want to do for automating our sales business.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].