Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

My ZoHo Assist

What do you like best? ZoHo Assist is easy to use and a great alternative to my previous LogMeIn which became too expensive. I really like it and had already recommended it to some of my clients. I love the right click option on the iPhone app which is better than the LogMeIn alternative. I also love the restart in "Safe Mode" which I never had before. What do you dislike? My only issue is the speed of connection and access from switching on a PC or Mac. It might just need a refresh ...

Amazingly simple and efficient remote support solution

What do you like best? The best thing about Zoho Assist is that I am able to control so many different devices FROM so many different devices, and it is extremely easy to do so. The ease of controlling desktop computers/servers using iPhone / iPad has made this almost a daily use for me, and it is growing in use every day. The security implementation by using FaceID is a very smart one, as that secures my account and clients from unauthorized use. What do you dislike? The ...

Perfect solution for a smaller business

What do you like best? Zoho assist allows for both attended remote support as well as unattended remote support - which is convenient for after hours updates for a remote site. I like the simple and straight forward pricing plan. What do you dislike? I haven't found any downsides yet. I guess that of course I would prefer it to be lest costly - maybe the first two technicians be for the same cost. Recommendations to others considering the product: I would suggest the trial ...

Beat remote support tool on the market

What do you like best? Zoho is secure and very fast. It works very well and my customers really like that we have the ability to help them with just a phone call. Less glitchy than other remote service choices that are available. The cost is minimal compared to the quality of the service. What do you dislike? I would like a way to set a dollar figure that we charge and create invoices from within the app or just request payment at the end of a session. This would be so helpful. ...

Slick & Easy

What do you like best? Remote installs are almost effortlessly, send a link follow the prompts and done! It is on your computer list!! What do you dislike? SO far it works amazing, Would be great to have a standalone program for accessing remotely. Recommendations to others considering the product: Try It! Love It!! Very easy to use and setup!! What problems are you solving with the product? What benefits have you realized? We have several remote offices and I use it from ...

Best Remote Support Software

What do you like best? Simple, Easy to Setup And Use and Very Efficient. What do you dislike? Payment plans are not favourable for our organization. A little on the high side if you ask a startup like us. What problems are you solving with the product? What benefits have you realized? We deliver support to clients using Zoho Assist. Sometimes clients need help setting up accounts, as a web development provider and Zoho partner, our clients use Zoho Mail for all their business ...

Really Pleased With Zoho

What do you like best? I love that you're making progress on integrating everything. What do you dislike? you don't have remote commands feature yet. What problems are you solving with the product? What benefits have you realized? easy ability to reach unattended computers especially Chrome

Excellent Product, Hassle Free

What do you like best? I love the fact that the customer can simply click the link sent in the e-mail and it starts a full session. This makes things much easier when trying to access them remotely. What do you dislike? I think everything is awesome. No Complaints here. I have never used a service so awesome. Recommendations to others considering the product: Just do it! What problems are you solving with the product? What benefits have you realized? Anything remotely, I have ...

Easy to Use. Good Features at lowest price

What do you like best? Easy to Use. Good Features at lowest price What do you dislike? When we connect to Customer, it still shows the name Zoho Assist(We have rebranded it to our Company Name on the customer's Desktop What problems are you solving with the product? What benefits have you realized? Customer Assistance

Good remote service solution

What do you like best? The price of the solution for my needs is better then the competition. What do you dislike? the feel of the interface is sometimes bulky and out of date. I believe that the competition has a faster performing solution (Team Viewer their communication channels perform better. Recommendations to others considering the product: Get to now the levels and restrictions each provides What problems are you solving with the product? What benefits have you realized? ...