Zoho Assist Reviews in July 2025: User Ratings, Pros & Cons

Makes support easy

What do you like best? I can access many types of machines, has really helped me support our customer remotely, as most are 6 hours drive away. What do you dislike? there is a lag sometimes when machines are rebooted, to when we can reconnect. Recommendations to others considering the product: easy to use, has additional features like the unattened access What problems are you solving with the product? What benefits have you realized? Access any where, on my tablet, ...

An excellent tool for any tech or business.

What do you like best? Being a consultant for multiple business as well as providing Support it is imperative that we can quickly remote in and assist our clients. Zoho let's us do just that. A quick, web-based login utility that let's us help our users from any device. What do you dislike? When adding new devices I'd like to see Zoho create custom install packages for "groups". That way we don't have to manually set a grouping in our address book. Recommendations to others ...

Great Software, Better Price.

What do you like best? Easy to use web interface and email invitations. Can we talk about the cost? For the feature set, it can't be beat. What do you dislike? doesn't tie in directly with spiceworks in that you cannot initiate a support session directly from helpdesk. What problems are you solving with the product? What benefits have you realized? its like any other remote support software in its benefits to the work flow and coverage for your clients

Quick support area

What do you like best? The most helpfull thing i get from zoho asist is that it helps me in obtaining better communication with my team and we had made a support ares where we can work together in solving the issue What do you dislike? Zoho asisit has a limited ability in indentifiying differenr remote computer What problems are you solving with the product? What benefits have you realized? It helps me in obtating better communication with my team

Excellent Remote PC Connectivity Software

What do you like best? One of the best things I like about Zoho Assist is the ease of operation. Adding a new client is simply running a program. No configuration or settings to get it running. Another benefit is the price. Can't beat the value! What do you dislike? Nothing really negative at all. One thing I have noticed is the cursor movement seems to be somewhat quicker than what I experience on my PC. Especially when navigating up / down. Not a major issue at all though. ...

A poverful tool

What do you like best? Assist is easy to use, complete and it works very, very well. What do you dislike? I would like to see it also in Italian language, not for me but for my customers What problems are you solving with the product? What benefits have you realized? Less kilometers and quick assist

Great product, reasonable price!

What do you like best? Easy to use, professional representation of my company, a good suite of products. What do you dislike? Remote desktop control is a touch laggy, but still very useable. What problems are you solving with the product? What benefits have you realized? Unattended access, easy connection, good remote control options. Android support is also excellent.

buena y clara

What do you like best? la informacion es clara simple facil de entender What do you dislike? los tiempos de prueba deben ser mas largos What problems are you solving with the product? What benefits have you realized? personalizacion para las conexiones remotas, resuelvo problemas de imagen de soporte

Quick Efficient Company

What do you like best? It easily lets me manage my employees desktops,laptops and even PHONES. Lots of little extra touches and features that really set it apart from some of the other larger names in the market. What do you dislike? It is both an upside and a downside. I appreciate that i can negotiate the bulk purchases of products for my many companies. The downside is that it can be difficult to get somebody on email or chat in a extremely timely manner. What problems are you ...

Easy to use, voice and video enabled remote control software

What do you like best? 1 SImple and neat UI 2 Lag free remote control even in lower bandwidth 3 Lag free audio call (computer audio 4 Handy tools while in remote session (options to open local services, task manager, system process, cmd etc 5 Easy switch between monitor What do you dislike? Cannot view multiple displays simultaneously. What problems are you solving with the product? What benefits have you realized? Support session with customers.