Zoho Assist Reviews in September 2026: User Ratings, Pros & Cons

I liked it

What do you like best? Unattended remote support and ease of using the program What do you dislike? It does not update in real-time we always have to refresh also there is no time mention if our customer is active from a particular time. What problems are you solving with the product? What benefits have you realized? Datacenter

Very freindly and pricing is good

What do you like best? The most thing i like about zoho assist is that it is very user freindly and they give branding witg very low price What do you dislike? They are almost very fine they are going good What problems are you solving with the product? What benefits have you realized? It help me save my time a loot.

Very freindly and pricing is good

What do you like best? The most thing i like about zoho assist is that it is very user freindly and they give branding witg very low price What do you dislike? They are almost very fine they are going good What problems are you solving with the product? What benefits have you realized? It help me save my time a loot.

Quick and easy

What do you like best? I love the ease of connecting to clients, and the script so I can have a login UI from my website What do you dislike? It can be a little clunky at startup, and I sometimes have an issue at one particular client where I'll randomly get kicked out, but I suspect that's a client issue Recommendations to others considering the product: Their integrations are pretty simple, as we were already using their CRM What problems are you solving with the product? ...

A simple, fast and effective connection for direct remote access.

What do you like best? It is very simple to implement and easy to use, in general it presents a stable interface and with a wide and correct level of functionality, I am pleased that it is complemented with other Zoho resources to be an assistant between computers and devices with a direct connection and stable, its quality is very well achieved in the visual aspect during connection What do you dislike? I believe that its deficiencies are focused on the area of ​​complementary ...

Excellent Remote PC Connectivity Software

What do you like best? One of the best things I like about Zoho Assist is the ease of operation. Adding a new client is simply running a program. No configuration or settings to get it running. Another benefit is the price. Can't beat the value! What do you dislike? Nothing really negative at all. One thing I have noticed is the cursor movement seems to be somewhat quicker than what I experience on my PC. Especially when navigating up / down. Not a major issue at all though. ...

Makes support easy

What do you like best? I can access many types of machines, has really helped me support our customer remotely, as most are 6 hours drive away. What do you dislike? there is a lag sometimes when machines are rebooted, to when we can reconnect. Recommendations to others considering the product: easy to use, has additional features like the unattened access What problems are you solving with the product? What benefits have you realized? Access any where, on my tablet, ...

Great features for a great value!

What do you like best? The ability to offer remote support is awesome! Whether a small or large business, Zoho should be looked at. This is cetainly the most economical option that we have seen so far. What do you dislike? Nothing at this time. It has been great for what we have tried to do with it so far. What problems are you solving with the product? What benefits have you realized? Remote assist of office workstations. Remote assist with Point of Sale workstations. Office ...

Excellent Product for the money

What do you like best? Product has all of the functionality of much more expensive products and is extremely easy to use. I like the reboot to safe mode option and all of the background commands that can be done without involving the user. The invite technician option comes in handy when you need an extra set of eyes or need to escalate to the next level of support. What do you dislike? Getting around UAC can be a bit difficult until you get it installed as a service as you often ...

Makes support easy

What do you like best? I can access many types of machines, has really helped me support our customer remotely, as most are 6 hours drive away. What do you dislike? there is a lag sometimes when machines are rebooted, to when we can reconnect. Recommendations to others considering the product: easy to use, has additional features like the unattened access What problems are you solving with the product? What benefits have you realized? Access any where, on my tablet, ...