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9.8

Spot Score

ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8911-8920 out of 10040

PW

Patrice Waters

09/20/16

5 out of 5

Live chat

Live chat help is always fast, accurate and accurate!

A

Avril

09/20/16

5 out of 5

Travis helped me today!

The site was very effective.

WJ

William Joga

09/20/16

5 out of 5

Travis

Travis helped me with new user permissions questions that I had, since I am trying to add some help to my recruiting function. He helped me understand how the permissions feature works and he was very good at teaching me the settings and explaining what each one does. As for ZipRecruiter, I like the filtering feature for jobs and candidates, and the ability to make comments and notes for each candidate. One suggestion I have is to be able to give permission to allow a user to modify ...

Read more

JN

JAN NELSON

09/20/16

5 out of 5

Dionne

Fabulous customer service. Friendly, and helpful

MN

Milan Nevidomsky

09/20/16

5 out of 5

Good experience

Emily was very sweet and totally helped out.

JI

Jenise Immer

09/20/16

5 out of 5

reset pasword

Dionne was wonderful in helping me get the password reset since Jenise Immer is no longer with the company and I had no idea what she set the password to be.

JT

Jennifer Thomas, CEO

09/20/16

5 out of 5

Thank you, Travis!!

Travis did a wonderful job explaining things to me. He trained me on new benefits I didn't know I had, such as invites to apply (very cool!). I appreciated his help very much!

MW

Mai Wood

09/20/16

5 out of 5

Travis

Travis was fantastic. I called in for assistance on posting a job for the UK market. I appreciate his help. He was very friendly and patient on the phone. I learned something new today. Keep up the great work!

E

Erin

09/20/16

5 out of 5

Service Rep

The rep I spoke with, Melissa, went above and beyond to help me!

WJ

William Joga

09/20/16

5 out of 5

Travis

Travis helped me with new user permissions questions that I had, since I am trying to add some help to my recruiting function. He helped me understand how the permissions feature works and he was very good at teaching me the settings and explaining what each one does. As for ZipRecruiter, I like the filtering feature for jobs and candidates, and the ability to make comments and notes for each candidate. One suggestion I have is to be able to give permission to allow a user to modify ...

Read more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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