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9.8

Spot Score

ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8701-8710 out of 10040

BL

Brianna Logan

10/24/16

5 out of 5

Found much needed & qualified employees!

After exhausting other media outlets, ZipRecruiter has been a great resource in assisting our Advertising Agency if hiring qualified sales professionals. Gigi Smith was our rep. She is amazing!

BB

Barbara Bryan

10/24/16

5 out of 5

Great customer service

The customer service person who returned my call, Les, was informed, helpful and a pleasure to talk to. He resolved my problem quickly and easily. We are new to Zip Recruiter and very happy we are using their service.

GA

Gail Atwood

10/24/16

5 out of 5

I was so surprised...

I was completely satisfied with ZipRecruiter Chats and Sam, who helped me. I didn't need to argue my point, he completely resolved all questions within minutes. I was also really surprised with ZipRecruiter. I posted a job there and Monster at the same time and on the same day. I received over 50 applications from ZR and 4 from Monster. Shocking, really. I will be using them from now on. Especially when they provide service as well as a great product. Thank you so much Sam!! and ZipRecruiter!!

HL

HECTOR LOUIS MARTINEZ

10/24/16

5 out of 5

Satisfied

I was satisfied with your on-line job-posting and with your technical support which made some good recommendations on how to pro-file the job opening. As a result, we were able to interview a few candidates which met our qualifications and have recently filled the position. If we have an opening in the near future, we will most definitely utilize your services once again. Thank you.

TB

Todd Butzine

10/24/16

5 out of 5

Les, custom service

Les was very nice and solved my problem.

CM

Carly McKay

10/23/16

5 out of 5

Dionne was great.

We will use your service in the future.

BL

Ben Lee

10/23/16

5 out of 5

Customer Service is always A+!

Today, I was having a hard time explaining something to their online help person, Azzlyn (who is fantastic), and finally showed her an example of what I wanted and "presto" one minute later she showed me where to get that info. I've been using ZipRecruiter for almost two years now and have always found the help there to be top-notch.

BP

Barbra P, North Carolina

10/23/16

5 out of 5

Local parameters work great!

Great response (using the geographical options) for filing the position with local candidates. We were new to this type of search service and were a bit skeptical, but Zip Recruiter really delivered appropriate candidates. We have already recommended this service to other local businesses; and will use it again!

L

Lance

10/21/16

5 out of 5

Great Customer Service from Les

Les was able to answer all my questions over the phone. Les called me immediately and was able to answer all my questions with outstanding customer service. He was very kind and patient with me and helpful.. I highly recommend Les for a promotion. He came out in the 2nd half like my boy Tom Brady and won the game. Its like that old saying goes its not how you start the race but how you finish! Great Job Les! Be Blessed! You tha man!

DM

Denise Mignone

10/21/16

5 out of 5

Call results

Les was very helpful in showing me how the Boost works and showing me where to find my account information

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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