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ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8681-8690 out of 10040

S

Susie

10/30/16

5 out of 5

Customer Service

I had a great experience and much success with my free trial with Zip Recruiter. They have a fantastic customer service team. I needed help with my account and customer service is only open Mon-Fri. I utilized the live chat feature on the website and was chatting with Brianna. She was able to assist me immediately in resolving my issue and I did not even have to call or wait until Monday. It was all done via Chat. She was very quick, answered all of my questions and solved my problem. I ...

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JW

Jon Wiles

10/30/16

5 out of 5

great customer support to get new applicants during setup of our account

great support

NT

Nicky Thompson

10/30/16

5 out of 5

Very helpfull

Les was able to help me cancel my account today and I have enough candidates with my free trail. Thank you

SH

Sebastian Herrera

10/28/16

5 out of 5

Great customer service

I am a first timer using ZipRecruiter and I am impress with the customer service, Les the person who attended my phone call helped me to post my ad and offered me a free trial extension for two more days, Thanks to ZipRecruiter

AS

Armando S Anderson

10/27/16

5 out of 5

Help with a Job listing

Your representative Les was very patient and helpful. I am new to Ziprecruiter (still in my trial period) and he assisted with good recommendations on changing the title and description to get more and better candidates.

MM

Michael Morelli

10/27/16

5 out of 5

Shuntrell, did a great job.

I had lots of issues until getting Shuntrell. Great Job. Go Shuntrell. She taught me how to refresh jobs correctly and she figured out that a bug is in the system that she is submitting to you.

MH

Mike Hutton

10/26/16

5 out of 5

Great, timely service.

Very helpful and patient

LE

Lisa E

10/25/16

5 out of 5

Love that they send out to so many websites!

I love that Zip Recruiter sends out to so many websites. We received our first candidate in less than 2 minutes after signing up! I'm glad that when I call in, I can speak to someone and have my issue taken care of immediately!

JT

JEFF TENNEY

10/25/16

5 out of 5

CUSTOMER SERVICE

LES HELPED ME IMPROVE MY JOB POSTING.

WD

Wendy Donovan

10/25/16

5 out of 5

Owner

I was able to get enough applicants that I hired right away.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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