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9.8

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ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8671-8680 out of 10040

DF

David Flynn

11/02/16

5 out of 5

ERICA IS THE BEST!!!!

HAD A GLITCH IN THE SYSTEM, AND LOST 1 DAY ON MY TRIAL. NOT ONLY DID SHE FIX IT, BUT SHE GAVE ME 2 MORE DAYS...SHE ROCKS!

BM

Beth Martin

11/02/16

5 out of 5

hired someone

I tried a bunch of different methods to find an employee, with no results. Ziprecruiter was by far better than any other method. I had a few interested candidates, and hired someone in the first month.

J

JOHN

11/01/16

5 out of 5

lots of response

Had many responses for help wanted ad, more so than Monster.

C

CM

11/01/16

5 out of 5

Refund

I am new to Zip Recruiter and thought I had cancelled some job postings, but apparently had not taken the extra step needed. Liz helped me to correct this problem. Very polite and efficient.

AB

Ahmad Blakeney

11/01/16

5 out of 5

Great customer service

They where patient and very helpful

TC

Thao Cardenas

11/01/16

5 out of 5

Customer Service

Comments for Art Tavy. Overall outstanding, he was very helpful and patient.

HG

Heidi Garbo

11/01/16

5 out of 5

Alec was amazing

Alec walked me through all the features and helped me with several questions I had. I was actually going to cancel my subscription, but because of his customer service I will zip recruiter a shot Thank you

AL

Amy Larrimore - Joan Casey

10/31/16

5 out of 5

Excellent customer serivce from ZipRecruiter.

I enjoyed speaking with Sam for almost an hour today. He helped me naviagate through our software and answer specific questions about managing our Company's candidate searches. He offered helpful hints as well. I will feel comfortable calling back any time in the future.

GM

Gineva McKinney

10/31/16

5 out of 5

Great Help

Help and information was spot on.

MG

Mark G

10/31/16

5 out of 5

Sam is a big help!

I thought I somehow accidentally deleted almost 20 applicants but Sam showed me how to retrieve them. It was a miracle! Thank you!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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