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9.8

Spot Score

ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8651-8660 out of 10040

MM

Melanie Mokos

11/06/16

5 out of 5

Hiring Manager

Our positions were filled quickly and every time I spoke with customer service, they were helpful.

PD

Pamela Dorsey

11/06/16

5 out of 5

Sam was WONDERFUL!

I am not a trained HR Specialist and appreciate having someone like Sam help me work through what is needed to get good resumes so that I can fill positions quickly. I have been using this service for a long time and this time around the resumes that I have received are wanting too much money or don't have the experience that we need for the position or I hate to say, OVER Qualified. I feel confident with my last posting just needed help with posting it correctly after chatting with Sam I ...

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DA

Daniel Arambula

11/06/16

5 out of 5

Thank you Ziprecruiter and Thank you Tierra for the great service !!!

I just signed up for Zip recruiter, Jesse Hunter helped me find the right plan for me, and Tierra was incredibly available to guide me through the process of fine tuning my account. Thank you !!!

JM

John Mesko

11/04/16

5 out of 5

LES CUSTOMER SERVICE .HE WAS A GREAT HELP

THANK YOU FOR YOUR ASSISTANCE, YOU WERE A GREAT HELP

JT

Jerry Thompson

11/03/16

5 out of 5

Great customer service

Les help me with good advise. I was going to cancel, but he suggested we wait through the weekend to see if more tradesmen apply for the position. Thank you Jerry

DP

Dave Pratt

11/03/16

5 out of 5

Jeremy Matusek's demenior and enthusiasm inspires confidence.

I have been a recruiter for 30+ years. I am very happy with the results ZipRecruiter has produced for me. Jeremy is very helpful and thorough. He is willing to spend time with me and try my suggestions.

S

Sabrina

11/03/16

5 out of 5

Pleased with Phone Customer Service - Thanks Sam!

I had somewhat of a difficult time getting the answers that I needed. But once I got Sam at the phone Customer Service he was extremely helpful in helpful in helping me to navigate the site and enhance my jobs!

LA

Leonard and Arvilla Walters

11/03/16

5 out of 5

Alice was so helpful!

I received more potential candidates using Ziprecruiter than Craig's list and they were more qualified! I will definitely use Ziprecruiter again!

JN

Jason Nanus

11/03/16

5 out of 5

Customer Service was very helpful.

I do like that customer service could very quickly and easily show me how to better utilize the service.

KD

Kathy Daniels

11/03/16

5 out of 5

ZipRecruiter did an Awesome Job!

I have not had to hire in 5 years and was lost where to go. I tried Indeed and received nothing. I tried another $495 ad with a local paper/website and again hardly received a response. I heard about ZipRecruiter on the radio and decided to give it a try. I found the place I will be using from now on! The site makes it easy to organize the resumes you receive and add notes and ratings. Made it easy to do and eco friendly! No need to print each and every resume anymore since they are stored ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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