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9.8

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ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 8601-8610 out of 10040

AG

Amber Gray

11/13/16

5 out of 5

Free Trial & Resume Database

Today is my first day within my 4-day free trial with Zip Recruiter and I am enjoying my experience so far. Within the first hour of my job posting being on Zip Recruiter, I received 11 candidates!! After that I had a question to ask before deciding to use the resume database. I received a swift and polite answer from Erika on the online chat; her customer service was great! The resume database is very easy to use, probably the best I've used so far and it's only been one day! I love how I ...

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SS

Stacy Stuart

11/13/16

5 out of 5

Les helped me today. He was great! Thank you.

Thank you! You guys were great!

SB

Susan Bosse

11/12/16

5 out of 5

Art - Live Chat

Art was a great help getting my password reset so that I could get jobs posted today! Great service!!!!!

TC

Tim Cox

11/12/16

5 out of 5

The work of Art

Got stuck due to my own impatience, called in and found Art. Great guy! He was patient, clear on the path to take, and only took a few minutes to straighten out what I had created. Customer service like this is hard to find these days, especially online!

LC

Libby Chernoff

11/12/16

5 out of 5

Zip Recruiter is great!

I received very good qualified candidates from Zip Recruiter and the support is excellent. The site is very helpful and easy to navigate. I would recommend Zip Recruiter as an excellent way to find solid employees. Les and Lisa were very helpful and supportive!

KA

Kathie A Klein

11/11/16

5 out of 5

Training on ZipRecruiter

Erica was so very helpful with the training she provided today and helping me correct my error with setting up two accounts and only needing one for our law firm. She pointed out several features of ZipRec that will be beneficial to me when using the site for recruiting. Thanks to Erica!

DS

Dr. Steve Laverson

11/11/16

5 out of 5

Sometimes, very difficult to get customer service from large online businesses. NOT SO WITH ZIPRECRUITER. My call was answered quickly, and my issue solved expeditiously.

I found the ZipRecruiter service easy to use and found the ZipRecruiter database vast, with many candidates for almost any possible position. ZipRecruiter essentially functions as an HR department for my small business, allowing resume searching and review, easy communication with candidates, and documents to support the vetting and hiring process. Customer service from LES was excellent also when needed. HIGHLY RECOMMEND ZIPRECRUITER for all types and sized of business workforce needs.

EA

Estrella Azurin Aguinaldo

11/11/16

5 out of 5

Les, did an excellent job helping me

He did a excellence job.

S

Seminole01

11/10/16

5 out of 5

Just Posted for the First Time!

I had a quick question about editing our first time post and Tierra at Live Chat was most helpful! Thank you! Great response time, and very accurate guidance.

D

Dawn

11/10/16

5 out of 5

Excellent Service

ZipRecruiter came highly recommended to our company. They have been a wonderful company to work with.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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