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9.8

Spot Score

ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 4031-4040 out of 10040

AK

Amanda Kelch

02/11/20

5 out of 5

Nicole provided excellent customer…

Nicole provided excellent customer service in a timely manner.

M

Maria

02/11/20

5 out of 5

Great Job Manuel!

Manuel was very helpful. He guided me through the process of adding screening questions and duplicating a job to post in other cities.

HH

Hayley Hatfield

02/11/20

5 out of 5

Johnny showed me the career page widget…

Johnny showed me the career page widget and invite to apply.

RP

Rachel Powers

02/10/20

5 out of 5

Keya was very helpful and able to put…

Keya was very helpful and able to put me in the best plan for my business to save money! Have loved this hiring platform and the customer service is even better!

JS

Jack Steele

02/10/20

5 out of 5

John was professional with an easy to…

John was professional with an easy to talk to and work with style. He was helpful and patient as i am not computer literate. he showed an interest in my search for the right candidate, i appreciated that.

OB

Orlando Brooks Jr

02/10/20

5 out of 5

Andrew was very patient!!!

Date of experience: February 11, 2020

M

Mike

02/10/20

5 out of 5

Great customer service skills

Great customer service skills, very helpful and polite on the phone call. Advised how to resolve the issue my company was dealing with and guided me through it step by step.

MM

Michelle Miranda

02/10/20

5 out of 5

Very patient

Very patient, explained the answer I needed clearly.

FP

Frances Pena

02/10/20

5 out of 5

William was very help full and showed…

William was very help full and showed me how to use the invite option for more candidates.

DM

Dera Moua

02/10/20

5 out of 5

I was having issues logging-in and…

I was having issues logging-in and Nathaniel Heredia provided me with excellent and quick service. He was able to walk me through a few steps and I was back in business quickly. Thanks for your help Nathaniel!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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