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9.8

Spot Score

ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 3981-3990 out of 10040

CA

Cheryl A Patella

02/20/20

5 out of 5

Miguel was very helpful and corrected…

Miguel was very helpful and corrected the issues I was having. He was very patient and courteous going over my account and the details of the program.

LB

Lou Blauer

02/20/20

5 out of 5

I called the help line today because I…

I called the help line today because I was having issues logging into the website from a new computer. I was also having issues receiving email to my account. Scott was able to assist me with all of my issues. He was very courteous and helpful.

LT

LASHONN TURNER

02/20/20

5 out of 5

Miguel

Miguel, was great with helping me understanding that adding screening questions would help to filter my candidates

SL

Shelly L

02/19/20

5 out of 5

I called about a billing issue and was…

I called about a billing issue and was expecting a big ordeal! DionneG was so helpful, patient and understanding and took care of the problem! Thank you so much!

JD

Josette Davis

02/19/20

5 out of 5

Miguel was a great closing my job.

Date of experience: February 20, 2020

MM

Maricar Magno

02/19/20

5 out of 5

Johnny helped me duplicate and repost…

Johnny helped me duplicate and repost my job today. He made it very easy to follow the steps. Thank You.

CD

Chuck Dietrich

02/19/20

5 out of 5

Johnny was most helpful in every way

Johnny was most helpful in every way, he helped me with a screening question, was very patient and courteous, all your employee's should be as patient and helpful!

VG

Vanessa Gilbert

02/19/20

5 out of 5

Electra was an absolute gem in…

Electra was an absolute gem in assisting me with optimizing my posting with adding dramatically to my cost. She was pleasant, helpful, friendly, patient and cared that I got my issues and questions addressed. She is very knowledgeable of the services provided and really gave me great recommendations on how to use the service more effectively.

EV

Ebelin Villegas

02/19/20

5 out of 5

Fast and great customer service

Miguel was fast and courteous. Helped me add another user onto my existing account. Answered my questions. Took all in less than a few minutes!

K

kevin

02/19/20

5 out of 5

Call with johnny

I was confused with some things starting my account, johnny was a big help and easy to work with. Defiantly someone you want representing your company

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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