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ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 3971-3980 out of 10040

KB

Kerry Bunn

02/24/20

5 out of 5

Had some billing questions...

and Nicole was super helpful in getting my billing issues resolved!

ZU

ZipRecruiter User

02/24/20

5 out of 5

Jaleel Rashid

Jaleel Rashid, customer associate was awesome. He was knowledgeable on how to fix the problem and was able to help quickly. He was polite and a good listener too. Thank you Jaleel Rashid again for your help.

MB

Matt Banach

02/24/20

5 out of 5

Scott rocked!

Date of experience: February 25, 2020

PJ

Precious Jones

02/24/20

5 out of 5

Give this Man a promotion!!

The representative that I worked with is a dope guy. He is very insightful and interested in his job and that is always a good experience when dealing with a Customer Service Rep.

MM

Matthew McKee

02/24/20

5 out of 5

Miguel was super helpful and…

Miguel was super helpful and immediately resolved my inquiry. Great customer service... Thanks, Miguel!

IL

ILene Levin

02/24/20

5 out of 5

ZipRecruiter employee was very helpful

ZipRecruiter employee was very helpful. He showed me how to duplicate my job posting and add more skill words to produce more candidates.

LK

Lauria Kate

02/24/20

5 out of 5

ZipRecruiter is very user friendly and…

ZipRecruiter is very user friendly and is our go-to recruiting site. Our Account Rep is very attentive and whenever I have immediate questions, I can always use the chat feature. Manuel on the chat feature answered all my questions thoroughly and even made additional suggestions to help me out. I so appreciate the level of customer service he provided.

T

Trina

02/21/20

5 out of 5

Manuel did an excellent job of Providing Service to resolve a problem

Manuel did an excellent job of responding quickly and thoroughly to resolve my problem! I stopped receiving emails and he fixed the issue for me!

AS

Arnan Sisson

02/20/20

5 out of 5

I worked with Johnny

I worked with Johnny, and he really did help a great deal. I have a physical therapy company in a small town, and he basically "prescribed" me a perfect plan to take to get the largest effect from Zip Recruiter in my specific situation. I was very impressed, and just signed up for Resume View due to him!

JR

Jay Riano

02/20/20

5 out of 5

Thank you for the help

Date of experience: February 21, 2020

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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