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9.8

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ZipRecruiter - Applicant Tracking System

ZipRecruiter Reviews in July 2025: User Ratings, Pros & Cons

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4.6

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ZipRecruiter Reviews & Ratings

4.6

Excellent

Based on 10388 ratings & 10040 reviews

Rating Distribution

Excellent

(10040)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

ZipRecruiter has garnered an impressive reputation for its exceptional customer service, with reviewers praising the knowledgeable and helpful support staff. From Kris to CJ, Jay, and other representatives, users consistently highlight the quick and professional assistance received across various interactions. The prompt resolution of billing concerns and ...Read more

ZipRecruiter pros and cons

  • Efficient and friendly customer service with quick issue resolution.

  • Helpful assistance in navigating the website and resolving account-related concerns.

  • Knowledgeable and patient customer support agents.

  • Limited mention of the platform's features and functionalities in the reviews.

  • Some users encountered billing-related issues that required assistance to resolve.

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Showing 3881-3890 out of 10040

PD

Pat Dolen

03/22/20

5 out of 5

Scott-patient, thorough, model of customer service

Scott was very helpful explaining how I could maximize my subscription, and patiently walking me through the process. Garrett also connected me to Scott, and offered to stay on line until I was helped. I wish all customer service departments could take note of how ZipRecruiter serves their customers and follow suit! Pat Dolen

CM

Cheryl Middleton-Sanders

03/17/20

5 out of 5

My review of Nicole

Nicole listened and answered all my questions efficiently and quickly.

LA

Lucid Auto Transport

03/16/20

5 out of 5

Great help!!!

Date of experience: March 17, 2020

ML

Matt Lopez

03/15/20

5 out of 5

Miguel

Miguel - Was very patient and spent a lot of time to help me. Unfortunately, something is going on with Zip Recruiter that is prohibiting me from logging on and receiving emails which is a greater issue than he is able to resolve....it has nothing to do with his capabilities but a bigger system issue. Again, thanks to Miguel for his help. 5 Stars

LB

Linda Bartlett

03/15/20

5 out of 5

Considerate

Scott was very patient and kind. What I really liked was when I told him that I only wanted it for a month he took care of it so I would be covered. A lot of businesses would not had told you that you could opt out of auto subscription in hopes that you forget. I felt he was an honest person. I hope we get a qualified person from zip!

FD

Frank DAngelo

03/13/20

5 out of 5

Andrew in your customer service/sales…

Andrew in your customer service/sales department was absolutely amazing. He helped me setup my free trial and assured me everything was legit and private. I was concerned the free trial may be a scam and it was not. Zip Recruiter truly gives you a free shot and seeing how their system works, providing qualified candidates specific for the position you are seeking to fill and as long as you call within the free trial time period allows you to cancel with no issues, holding on lines, or any ...

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P

Pierce

03/13/20

5 out of 5

Fantastic follow through and assistance!

Date of experience: March 14, 2020

HY

Helen Youngblood

03/12/20

5 out of 5

Scott was very helpful and gave me an…

Scott was very helpful and gave me an in-depth overview of how to use this platform and maximize its tools to expand our search to get the best candidates. Thanks.

AL

Alejandro Landa

03/12/20

5 out of 5

Miguel was great I helping me upload…

Miguel was great I helping me upload the logo. He was very patient and professional.

ZU

ziprecruiter user

03/12/20

5 out of 5

miguel was helpful

Date of experience: March 13, 2020

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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