Zenoti Reviews in August 2026: User Ratings, Pros & Cons

Zenoti Has Potential But...

What do you like best? I like that Zenoti is supposed to be a one-stop office system. Scheduling, invoicing, charting, phone/email/text options, online booking, etc. What do you dislike? Although Zenoti has great potential, it has been far from the system we were promised. There have been multiple technical issues with scheduling, invoicing, and codes not working. Customer service is based in India, so sometimes response time is delayed or never responded too. Recommendations to ...

Easy to use, always at your fingertips

What do you like best? The ability to have the app on my phone, the ease of use and the fact that all locations can be merged into one app. What do you dislike? The checkout process and pulling data for reports and statistics. What problems are you solving with the product? What benefits have you realized? Booking errors and working more effectively to solve problems quickly as zenoti stores all information needed in one place

Very impressive. It can handle mass bookings.

PROS & CONS What are the best aspects of this product? Not only does this make our files more accessible, but they have an awesome support team too! What aspects are problematic or could work better? We have to constantly re-learn the app because of the continuous updates that it gets. What specific problems in your company were solved by this product? We use this to handle bulk appointment bookings. Are you a current user of this product? No

A lot of changes!

What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer ...

A lot of changes!

What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer service ...

We used to use a scheduling service called INET and Zenoti has simplified our day to day.

What do you like best? The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier What do you dislike? No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. Recommendations to others considering the product: I would defiantly recommend, especially to med spas & salons! What problems are you solving with the product? What benefits have you realized? ...

We used to use a scheduling service called INET and Zenoti has simplified our day to day.

What do you like best? The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier What do you dislike? No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. Recommendations to others considering the product I would defiantly recommend, especially to med spas & salons! What business problems are you solving with the product? What benefits have you realized? ...

Not likely to recommend

What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What business problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions

Not likely to recommend

What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions

Zenoti User experience

What do you like best? The customer service experience is always pleasant, and fast. Fast response time so we don't have to keep our customers waiting long What do you dislike? Too many steps to check out products and close payments, having to select a printer every time you're printing a receipt, it should just print automatically when you select cc complete or close. Have to exit these screens twice, makes the process a lot slower, the customer always notices this. What business ...