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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 541-545 out of 545

09/14/15

5 out of 5

Speedy and Responsive

What do you like best? My on-boarding guy was awesome. It was one of the best on-boarding experiences I have ever had and I have been SaaS products for 10+ years. The product is fulfilling all my needs and has been easy to use. What do you dislike? Nothing so far, they make on-boarding employees way easier then the manual process I was using before signing up with them. Recommendations to others considering the product I just used a single payroll provider previously with limited ...

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09/14/15

4.5 out of 5

Easy to use and some great features.

What do you like best? Zenefits made it incredibly easy to get up and running with hiring, onboarding, medical/dental/vision, and workers comp insurance. I prefer to spend my time focused on the business - not administrative tasks - and Zenefits made this really easy. I also like the integrations. I'm using zenpayroll and the integration with zenefits is super easy. What do you dislike? I'd like the document management to work a bit better. I love the idea of using the platform to ...

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07/05/15

0 out of 5

Disappointing outcomes

What do you like best? Initially was attracted to (a low cost (of course..., (b clean user interface, and (c document management features. What do you dislike? My "specialist" seemed to be learning on the job, and provided inaccurate information multiple occasions. I can forgive errors, but not when it results in my employees not having health benefits. This alone is reason for me to switch providers, but add to that slow support response times and a number of obvious software bugs ...

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05/12/15

4 out of 5

simple, concise view of all your compensation and benefits programs

What do you like best? overall view of all of my benefits. Accessing my medical/dental info is quick and easy What do you dislike? would like additional functionalities like company wide reporting. That being said, I'm not as familiar with the software as others in the company. What business problems are you solving with the product? What benefits have you realized? As opposed to individual employees having to email Ops/HR for info, they can access the information quickly.

04/30/15

0 out of 5

My employees work hard and I like to give them a great HR experience. Zenefits was not it.

What do you like best? Cheap. Cost about $40/mo per employee for admin fees including Time and Attendance, Payroll, and health plan management fees (FSA, etc. What do you dislike? No accountability, buggy platform, poor support. Recommendations to others considering the product My employees work hard and I like to give them a great HR experience. Zenefits was not it. What business problems are you solving with the product? What benefits have you realized? Our experience was ...

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