Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Good program, ahead of its time

What do you like best? The automated ability to handle our benefits. In this day and age, I am surprised it took so long to make the benefits enrollment and termination process an automated one. Zenefits was a leader in implementing this platform, which has since been implemented by others. What do you dislike? I believe the paid pricing modules are a little steep. It's not that they don't provide good additions, but the pricing is a little above what the paid products warrant. What ...

Zenefits helping out small non-profits

What do you like best? That it takes care of so many parts of human resources. The on-boarding process, the health care, the taxes, the payroll, the time and attendance! What do you dislike? I would love to see the fee structure slightly different and more of a discount for non-profits. Especially in the way they count employees - as we are double counted for part time employees - who only work half a year. The other thing - has been errors on the part of Zenefits - which they haven't ...

Does a ton of HR goodies but is still developing into the company that they want to be

What do you like best? I love the onboarding experience for new hires as well as the PTO tracking features What do you dislike? Bugginess of having your benefits managed by them- covering 50 states is hard and sometimes we have problems with them running our health and dental. It has gotten better each year but it's something to be on top of as a business owner/manager. Recommendations to others considering the product I would avoid payroll integration for the time being still. ...

Good start to providing access for employees, but needs to be more end user friendly

What do you like best? We don't utilize all of the offerings of Zenefits, I like the ease of employees creating their time off requests and getting real time information on who's out. What do you dislike? The system doesn't appear to be user friendly. The dashboard doesn't come up automatically for employees and they are not sure where they are suppose to submit their requests, etc. What business problems are you solving with the product? What benefits have you realized? Currently ...

Great concept for a platform, has room for improvement!

What do you like best? One stop onboarding and benefits picking for onboarding! What do you dislike? The level of support is not consistent, integrations do not always work, and payroll portion does not allow for post dated payrolls to be processed a pay period behind while integrating with other payroll providers. Time tracking for regular payroll has some bugs too. Recommendations to others considering the product Do your research with other products too! What business problems ...

Mixed Review

What do you like best? + I appreciate the user friendly design of the system + the data base of protocols and how to's for employees to reduce follow up with HR ie it's easy to self manage your benefits + PTO plug in + reminders and prompts for renewals, outstanding administrator tasks, etc What do you dislike? + quality of customer support is very poor (rarely able to resolve matter, leave things open ended, should benefit from going through more support trainings ...

Zenefits experience

What do you like best? I like that is it easy to log into and that it integrates with other platforms. What do you dislike? I find a lot of things not as intuitive as other platforms I've used in the past, though it's user friendly, a lot of things are hard to understand if you do not have HR in building. What business problems are you solving with the product? What benefits have you realized? Previously, we did not have an HR department, it helped bridge the gap for finance and ...

Zenefitsrfeview

What do you like best? Easy on boarding process for new hires and integration with our applicant tracking system. What do you dislike? customer service has dropped, prices have skyrocketed and functionality has not kept up with needs or their price tag. Recommendations to others considering the product evaluate true value and expectations of support before commitment What business problems are you solving with the product? What benefits have you realized? onboarding, benefits, HRIS

Used to recommend, but seriously unhappy with the new (lack of) customer support

What do you like best? Efficient way to manage benefits, HR records and employee onboarding What do you dislike? Since the recent changes it is extremely difficult to reach anyone at Zenefits to resolve issues when things go wrong. We used to have contacts we could email and call directly. Now there is a ticketing system that it is very hard to get any response from. Very disappointed in this new level of service which has caused the drop in the rating above. Recommendations to ...

People pay for this

What do you like best? I can manage employees and make changes to their roles. What do you dislike? It doesn't exactly work, I almost lost a hire because we couldn't send an offer letter out (due to a system glitch Recommendations to others considering the product HR isn't something to experiment with, use something more established. What business problems are you solving with the product? What benefits have you realized? Not managing employees through Google sheets.