Zenefits Reviews in June 2026: User Ratings, Pros & Cons

Fantastic

What do you like best? Zenefits is an easy to use interface for both the company, and the employees. Simple, easy and effective. The employees feel comfortable using the system and we have had no complaints. I could go on and on about the system but I'm sure you've stopped reading at this point. It is the online support system that we used and although I was nervous moving in this direction it the on-boarding process was much easier than I expected. Most of our employees are younger, ...

Simplified My Job!

What do you like best? I love being able to have on boarding process almost complete by the time my new hire arrives. What do you dislike? Sometimes it is difficult for users to get their Driver's License uploaded. Recommendations to others considering the product Zenefits is a great help to my HR role and helping employees that are not in my area be able to simply make any changes needed. What business problems are you solving with the product? What benefits have you realized? ...

Director of Single Family Management

What do you like best? Zenefits is extremely user friendly and takes the headache out of tracking a lot of HR like things. What do you dislike? The website is very slow, especially when approving vacation days. What business problems are you solving with the product? What benefits have you realized? a lot of on boarding and HR tasks are easily completed in Zenefits. Zenefits also allows employees to ask benefits questions, which our staff normally is not well versed in.

Stress free

What do you like best? The on boarding process is very user friendly especially for the employer. The ability to send all of the necessary documents directly to the candidate and have them respond saves time and speeds up the completion of the process. What do you dislike? I would have liked to be able to use the service in helping to screen for new employees, such as aptitude testing or skills testing. Also, regulating required employee training such as sexual harassment, ...

Nice to tie benefits in to the on boarding process & employee records

What do you like best? The software is intuitive - easy to navigate What do you dislike? Cost for additional use is prohibitive as we have only 22 employees What business problems are you solving with the product? What benefits have you realized? Allows us to do enrollment online and without hard copies of data and sign up

Great PTO processing!

What do you like best? Keep track of employees time off and maintain up-to-date changes for employees profile. What do you dislike? I'm not sure Zenefits customer service is the best via email or phone. Recommendations to others considering the product Please give Zenefits a try, they will help you with any questions and transitions. What business problems are you solving with the product? What benefits have you realized? Having somewhere to store electronic HR documents. The ...

Good start to providing access for employees, but needs to be more end user friendly

What do you like best? We don't utilize all of the offerings of Zenefits, I like the ease of employees creating their time off requests and getting real time information on who's out. What do you dislike? The system doesn't appear to be user friendly. The dashboard doesn't come up automatically for employees and they are not sure where they are suppose to submit their requests, etc. What business problems are you solving with the product? What benefits have you realized? Currently ...

Great concept for a platform, has room for improvement!

What do you like best? One stop onboarding and benefits picking for onboarding! What do you dislike? The level of support is not consistent, integrations do not always work, and payroll portion does not allow for post dated payrolls to be processed a pay period behind while integrating with other payroll providers. Time tracking for regular payroll has some bugs too. Recommendations to others considering the product Do your research with other products too! What business problems ...

Mixed Review

What do you like best? + I appreciate the user friendly design of the system + the data base of protocols and how to's for employees to reduce follow up with HR ie it's easy to self manage your benefits + PTO plug in + reminders and prompts for renewals, outstanding administrator tasks, etc What do you dislike? + quality of customer support is very poor (rarely able to resolve matter, leave things open ended, should benefit from going through more support trainings ...

Zenefitsrfeview

What do you like best? Easy on boarding process for new hires and integration with our applicant tracking system. What do you dislike? customer service has dropped, prices have skyrocketed and functionality has not kept up with needs or their price tag. Recommendations to others considering the product evaluate true value and expectations of support before commitment What business problems are you solving with the product? What benefits have you realized? onboarding, benefits, HRIS