Zenefits Reviews in June 2026: User Ratings, Pros & Cons

Good program, ahead of its time

What do you like best? The automated ability to handle our benefits. In this day and age, I am surprised it took so long to make the benefits enrollment and termination process an automated one. Zenefits was a leader in implementing this platform, which has since been implemented by others. What do you dislike? I believe the paid pricing modules are a little steep. It's not that they don't provide good additions, but the pricing is a little above what the paid products warrant. What ...

Does a ton of HR goodies but is still developing into the company that they want to be

What do you like best? I love the onboarding experience for new hires as well as the PTO tracking features What do you dislike? Bugginess of having your benefits managed by them- covering 50 states is hard and sometimes we have problems with them running our health and dental. It has gotten better each year but it's something to be on top of as a business owner/manager. Recommendations to others considering the product I would avoid payroll integration for the time being still. ...

The small business' best friend.

What do you like best? Zenefits is an hub that greatly reduces time spent managing HR tasks. For the small or medium sized business, Zenefits eliminates the need for hiring an HR manager while streamlining the process and consolidating data and important information. The Zenefits team is very responsive and knowledgable, and will advocate when needed, which again reduces the manpower needed to manage HR. What do you dislike? The new interface is not as user friendly in some cases, ...

Time Saving

What do you like best? 1 place for everything HR related. Cloud based. What do you dislike? Admin security settings. Need to be able to add outside admin with more restrictions. What business problems are you solving with the product? What benefits have you realized? Benefits are through Zenefits. Allows for easy access for all employees and smooth Open Enrollment. All on boarding is through Zenefits. one place for all documents.

Easy HR

What do you like best? Super easy to access stuff. Well organized and user friendly. What do you dislike? App is limited as a manager. Benefits was a little confusing. What business problems are you solving with the product? What benefits have you realized? Proper documents for new providers all prompted to upload

Zenefits helping out small non-profits

What do you like best? That it takes care of so many parts of human resources. The on-boarding process, the health care, the taxes, the payroll, the time and attendance! What do you dislike? I would love to see the fee structure slightly different and more of a discount for non-profits. Especially in the way they count employees - as we are double counted for part time employees - who only work half a year. The other thing - has been errors on the part of Zenefits - which they haven't ...

Used to recommend, but seriously unhappy with the new (lack of) customer support

What do you like best? Efficient way to manage benefits, HR records and employee onboarding What do you dislike? Since the recent changes it is extremely difficult to reach anyone at Zenefits to resolve issues when things go wrong. We used to have contacts we could email and call directly. Now there is a ticketing system that it is very hard to get any response from. Very disappointed in this new level of service which has caused the drop in the rating above. Recommendations to ...

People pay for this

What do you like best? I can manage employees and make changes to their roles. What do you dislike? It doesn't exactly work, I almost lost a hire because we couldn't send an offer letter out (due to a system glitch Recommendations to others considering the product HR isn't something to experiment with, use something more established. What business problems are you solving with the product? What benefits have you realized? Not managing employees through Google sheets.

Zenefits experience

What do you like best? I like that is it easy to log into and that it integrates with other platforms. What do you dislike? I find a lot of things not as intuitive as other platforms I've used in the past, though it's user friendly, a lot of things are hard to understand if you do not have HR in building. What business problems are you solving with the product? What benefits have you realized? Previously, we did not have an HR department, it helped bridge the gap for finance and ...

Love Zenefits!

What do you like best? I am a new user to Zenefits. It has been very easy to pick up and has great customer service. I have received quick responses to my questions. Love the platform. Very easy for my new employees as well. What do you dislike? I don't have anything bad to say about Zenefits. What business problems are you solving with the product? What benefits have you realized? We use Zenefits for on boarding, health/dental/vision, storage for offer letters, etc...