Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Love Zenefits!

What do you like best? I am a new user to Zenefits. It has been very easy to pick up and has great customer service. I have received quick responses to my questions. Love the platform. Very easy for my new employees as well. What do you dislike? I don't have anything bad to say about Zenefits. What business problems are you solving with the product? What benefits have you realized? We use Zenefits for on boarding, health/dental/vision, storage for offer letters, etc...

Fantastic

What do you like best? Zenefits is an easy to use interface for both the company, and the employees. Simple, easy and effective. The employees feel comfortable using the system and we have had no complaints. I could go on and on about the system but I'm sure you've stopped reading at this point. It is the online support system that we used and although I was nervous moving in this direction it the on-boarding process was much easier than I expected. Most of our employees are younger, ...

Simplified My Job!

What do you like best? I love being able to have on boarding process almost complete by the time my new hire arrives. What do you dislike? Sometimes it is difficult for users to get their Driver's License uploaded. Recommendations to others considering the product Zenefits is a great help to my HR role and helping employees that are not in my area be able to simply make any changes needed. What business problems are you solving with the product? What benefits have you realized? ...

Director of Single Family Management

What do you like best? Zenefits is extremely user friendly and takes the headache out of tracking a lot of HR like things. What do you dislike? The website is very slow, especially when approving vacation days. What business problems are you solving with the product? What benefits have you realized? a lot of on boarding and HR tasks are easily completed in Zenefits. Zenefits also allows employees to ask benefits questions, which our staff normally is not well versed in.

Stress free

What do you like best? The on boarding process is very user friendly especially for the employer. The ability to send all of the necessary documents directly to the candidate and have them respond saves time and speeds up the completion of the process. What do you dislike? I would have liked to be able to use the service in helping to screen for new employees, such as aptitude testing or skills testing. Also, regulating required employee training such as sexual harassment, ...

Nice to tie benefits in to the on boarding process & employee records

What do you like best? The software is intuitive - easy to navigate What do you dislike? Cost for additional use is prohibitive as we have only 22 employees What business problems are you solving with the product? What benefits have you realized? Allows us to do enrollment online and without hard copies of data and sign up

Great PTO processing!

What do you like best? Keep track of employees time off and maintain up-to-date changes for employees profile. What do you dislike? I'm not sure Zenefits customer service is the best via email or phone. Recommendations to others considering the product Please give Zenefits a try, they will help you with any questions and transitions. What business problems are you solving with the product? What benefits have you realized? Having somewhere to store electronic HR documents. The ...

Easy HR

What do you like best? Super easy to access stuff. Well organized and user friendly. What do you dislike? App is limited as a manager. Benefits was a little confusing. What business problems are you solving with the product? What benefits have you realized? Proper documents for new providers all prompted to upload

Time Saving

What do you like best? 1 place for everything HR related. Cloud based. What do you dislike? Admin security settings. Need to be able to add outside admin with more restrictions. What business problems are you solving with the product? What benefits have you realized? Benefits are through Zenefits. Allows for easy access for all employees and smooth Open Enrollment. All on boarding is through Zenefits. one place for all documents.

The small business' best friend.

What do you like best? Zenefits is an hub that greatly reduces time spent managing HR tasks. For the small or medium sized business, Zenefits eliminates the need for hiring an HR manager while streamlining the process and consolidating data and important information. The Zenefits team is very responsive and knowledgable, and will advocate when needed, which again reduces the manpower needed to manage HR. What do you dislike? The new interface is not as user friendly in some cases, ...