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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits offers custom pricing plan

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 451-460 out of 545

09/26/17

4 out of 5

easy to use HR software

What do you like best? i can quickly find out a perosn's role at a company What do you dislike? can't access my 401k from it...................... Recommendations to others considering the product future of HR What business problems are you solving with the product? What benefits have you realized? i use it to access/change my benefits, request time off, etc.

09/14/17

3.5 out of 5

Zenefits for small businesses

What do you like best? It was simple to check out our current benefit information and to keep track of our pay stubs. Very simple to download and print paystubs on the go and from desk top computers. What do you dislike? It was not as simplified to use and had errors with our vacation accrual. Recommendations to others considering the product I would consider zenefits if you are a small company <50 employees. I would not consider this system for benefits if you have greater than ...

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09/05/17

5 out of 5

Clean and Simple

What do you like best? I like that it has a clean and simple design, allowing me to always find the information I need, when I need it. What do you dislike? There's really nothing I dislike. The one thing I struggled with recently, but figured out after 5 minutes of playing with the tool is how to actually use the vision care. What business problems are you solving with the product? What benefits have you realized? I always know what my benefits are and where to find them. I just ...

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09/03/17

3.5 out of 5

New to the game

What do you like best? My old company didn't have anything like Zenefits, so when I first saw it I was super impressed and happy. I like being able to submit claims for my commuter benefits on the dashbaord. What do you dislike? when it comes to health benefits, its weird that you can contact zenefits but they still have to contact the insurance company, seems like an unnecessary middle man Recommendations to others considering the product We have our payroll on another platform ...

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08/24/17

5 out of 5

Makes Offering Employee Benefits a Breeze

What do you like best? In a market where you need to be a large organization or have a ton of capital, Zenefits makes it easy for small business and startups to provide valuable benefits and attract the right candidates for their recruitment. What do you dislike? Not much to dislike here - the set up process can be lengthy, but it's to be expected when it comes to establishing benefits like health insurance and 401k. Recommendations to others considering the product If you're ...

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07/13/17

1.5 out of 5

Top-notch software for free, but poor support

What do you like best? The software interface is easy to use -- for admin and for users. Our employees like the interface and new hires say onboarding was easy. What do you dislike? We used to have an account manager but he was fired and we weren't notified. It seems that account managers are no longer part of the support model. Instead, the only way to contact support is to fill out a web form -- there is no email or phone number. This makes it hard to address bigger or recurring ...

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06/13/17

4.5 out of 5

Comprehensive & Easy To Use

What do you like best? The feature I use the most is the PTO/time off feature. It's easy to use and helps me keep track of the time I take off. I also like being able to see the information for everyone in my company! What do you dislike? Some features that I use less often can feel a little slow when I do try to use them, but it's a small inconvenience. What business problems are you solving with the product? What benefits have you realized? It streamlines normal HR processes and ...

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06/13/17

3 out of 5

Great aggreation of services - tricky support

What do you like best? We really appreciate the aggregation of services in one spot as well as the renewal and plan description for enrollment and open enrollment. What do you dislike? Support is inconsistent. Originally support was handled via phone and expeditiously. 6 -9 months ago support changed and the time to get a response went from phone call that day to only being able to reach a rep by submitting a ticket online and having them call back in 24 hours which is not terribly ...

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06/01/17

1.5 out of 5

Just ok

What do you like best? The ease of use for onboarding employees What do you dislike? The lack of a personal touch by actually being able to pick up the phone and talk to someone. Recommendations to others considering the product Respond quicker to your customers, and communicate more efficiently. What business problems are you solving with the product? What benefits have you realized? We have been able to take onboarding online saving a huge amount of time.

05/19/17

2.5 out of 5

Lack of Human contact

What do you like best? I liked that the health benefits were handled and explained in detailed to our employees What do you dislike? I do not like not being able to reach a person on the phone when I have an urgent question Recommendations to others considering the product do your research What business problems are you solving with the product? What benefits have you realized? Health benefit management

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].