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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 431-440 out of 545

12/12/17

5 out of 5

Great value

What do you like best? I'm really impressed with zenefits thus far. I've yet to have many of the problems that some of the reviewers have, but i will take note of any and update my review. I also like the ability to consolidate all of our HR-related resources into a single portal and/or mobile app for my employees. What do you dislike? none to think of yet. If i really had to find a con though, it would be that their "Time and attendance" app is separate from their main Zenefits app. ...

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12/12/17

4.5 out of 5

Easy to use

What do you like best? Easy to complete onboaring docs, make changes and log PTO, etc. What do you dislike? Having to pay per user- I know we pay per employee so if it is a large company may not be cost effective. What business problems are you solving with the product? What benefits have you realized? Tracking PTO, maintaining onboarding forms

12/06/17

5 out of 5

Great for small/medium business

What do you like best? Zenefits helps keep a good portion of HR paperwork all in one spot. HR always has a tremendous amount of paperwork and deadlines, so it's amazing to find a product to keep a lot of that chaos all in one spot. We use Zenefits for our benefits, onboarding, documents, tracking and reminder for training, and several other features. It has organized and decreased the amount of paper on my desk by a lot. One great feature is that it's fairly easy to customize to fit to ...

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12/06/17

0.5 out of 5

Lack of Customer Support

What do you like best? The price. Until they started charging. What do you dislike? Aside from system errors throughout the year and a requirement to audit all information pushed from Zenefits into payroll and benefits systems, our benefits renewal was a mess. System problems with their "beta version" held up the roll out and we spent as much time waiting for Support to open on the West Coast. Waiting until 11:00 EST to get support should be obsolete today. What business problems are ...

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12/04/17

4 out of 5

Great HR/PTO Tool

What do you like best? I like the PTO tracking feature. We are able to request/approve PTO between offices and departments while keeping track of approvals, changes, etc. and we can link to our Google Calendar. This is a great tool for our organization! What do you dislike? Split screen when viewing balance and requests info by employee. What business problems are you solving with the product? What benefits have you realized? An easy tool to keep track HR documents, PTO requests etc.

11/30/17

5 out of 5

Zenefits Review

What do you like best? I love that all employee paperwork is accessible in one spot. Also, it makes open enrollment so much easier. Plus, the reporting is excellent! What do you dislike? I'd like to use Zenefits HRA/FSA offering, but we can't set it up with Zenefits the way we use at TrueWealth. As a result, we use MedCom. I'd love to move all HR to Zenefits if I could. Recommendations to others considering the product Talk to current customers and find out the creative ways they ...

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11/30/17

3.5 out of 5

Easy to use HR software

What do you like best? Easy to use and nice looking website for HR management What do you dislike? We should have more options on the time off request. We cannot a time off for instance we need to delete and create a new one. What business problems are you solving with the product? What benefits have you realized? HR team management, out of office, leaves

11/27/17

4 out of 5

Lightweight HR

What do you like best? Coming from ADP, Zenefits is incredibly easy to use. What do you dislike? I really can't think of anything, Zenefits fits my needs perfectly. What business problems are you solving with the product? What benefits have you realized? Zenefits allows our small company easy access to benefits and paystubs.

11/21/17

5 out of 5

Excellent adoption across all users

What do you like best? Configuration and overall setup of the system is intuitive and it's clear what is possible and not within workflows and available fields. What really sets it apart is the ease of adoption for users - with just a few tips, employees and managers can complete their tasks. What do you dislike? In some cases there is a trade-off to get the simplicity which limits alternate configurations for different employee segments. Also, training videos posted on youtube doesn't ...

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11/21/17

4.5 out of 5

easy to use

What do you like best? it was easy for me to use as a software for entering my hours and time off nice interface What do you dislike? there wasnt much that I didnt like about it but our company did switch away from it to gusto Recommendations to others considering the product I thought it was easy to use but we switched to gusto What business problems are you solving with the product? What benefits have you realized? it was used for PTO and entering hours and benefits

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].