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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in May 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 231-240 out of 545

WS

William S

05/28/20

5 out of 5

Win-win-win

What do you like best? Ease of use, easy implementation, cost-savings, user-friendly interface, mobility, innovative approach to HRIS. We signed our contract with Zenefits in mid-December of 2017 and were ready to do payroll by January of 2018. It made for a better end-user experience, more efficient processes in the back-office and it's hard to imagine working without Zenefits (or a tool like it) ever again. The real lesson-learned is that when the end user engages with this system ...

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ZM

Ziyad M

05/28/20

5 out of 5

Zenefits has been great, user since 2016

What do you like best? the payroll and PTO management is very easy. We also use their health insurance benefits for employees, and we are considering switching to their retirement services What do you dislike? New updated interface took some getting used to, but now all is well. We have no complaints otherwise Recommendations to others considering the product: definitely setup a demo, its worth looking into What problems are you solving with the product? What benefits ...

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EL

Eddy L

05/28/20

4.5 out of 5

Easy, comfortable and reliable.

What do you like best? It makes it super simple to add and employee, have their W4 info at hand and secure. It has changed we have transitioned from a huge 30-60 page binder per employee to an easy to read and easy to control platform it has been a game changer. What do you dislike? I guess perhaps, wanting some integrations with other apps like Monday.com that we use quite often, and it's not a Con per say just something that I would like to see. Recommendations to others ...

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J

Jennifer

05/27/20

5 out of 5

Very user friendly and great support!

Very user friendly and great support!

S

Silver

05/27/20

5 out of 5

Simple to use platform, do it all in once place!

Zenefits has been extremely helpful for our small Business. We recently switched to Zenefits from another provider and are super impressed with the platform. As a small business, we certainly benefit from having Zenefits as a platform that can do it all. Not only are we able to get everything done in the same place, but it's extremely simple and quick. Zenefits also has great online resources that help answer all my questions, which make it so that I rarely have to call their customer ...

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AG

Angela Goodwin

05/27/20

5 out of 5

Zenefits elevated our company

Zenefits elevated our company! So streamlined and easy to use - it really transformed how we track our benefits, get paid, submit mileage and reimbursements...really great!

AI

Administrator in Pharmaceuticals

05/27/20

5 out of 5

Zenefits Review

What do you like best? Zenefits is very easy to customize for your specific needs. They are very knowledgeable and make sure you follow all federal and state guidelines. I also love using them for payroll. What do you dislike? It is sometimes hard to reach customer service if you have issues with finding something on the software. Recommendations to others considering the product: Its a great and easy to customize software. Ask questions so you only sign up for what you ...

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AG

Angela G

05/27/20

5 out of 5

Streamlined our business!

What do you like best? Everything is one place and easy to use! What do you dislike? There are no down sides that I've come across. What problems are you solving with the product? What benefits have you realized? Saves time, less confusion, no forms to search for since everything is right there in the app.

HT

Hannah T

05/27/20

5 out of 5

Great for Small/Mid-size Businesses

What do you like best? Zenefits has really added value to our team by providing a super easy to use platform for everyone to access. Being able to pull reports easily from the platform has probably been what has benefited us internally the most along with being able to have a HRIS platform that has everything in one. With our previous vendor, we used to have issues with payroll all the time, but with Zenefits, it's always been smooth, and timely that even our employees have raved about ...

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GR

Gabby R

05/26/20

2 out of 5

Zenefits has a beautiful UI but does not meet the needs of our organization.

What do you like best? I love how intuitive Zenefits is from a reporting and editing data perspective. On the surface level, Zenefits appears to be a one person HR team's dream! What do you dislike? We did not use Zenefit's payroll service as we already have our own. We were told during the implementation process that it would integrate with our payroll system allowing updates to be pushed automatically and limiting the amount of administration time spent on benefits and other ...

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