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9.5

SpotScore

Zenefits - Payroll Software

Zenefits Reviews in September 2026: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.5

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Zenefits Reviews & Ratings

4.5

Very Good

Based on 520 ratings & 545 reviews

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Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terrible

(17)

Spotsaas Editor’s POV

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Handles onboarding, offboarding, payroll, and benefits administration in one workflow, reducing paperwork.

  • Desktop and mobile interfaces are accessible with minimal training.

  • Connects with productivity tools, scheduling systems, and ATS platforms for cross-platform workflows.

  • Stores employee data, benefits, time-off balances, and HR records in a single location.

  • Customer support response times are slow, with limited availability during urgent situations.

  • Some features have no customization options, restricting configuration for specific business needs.

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Showing 161-170 out of 545

A

Aaron

09/26/21

5 out of 5

Smooth transition and intuitive interface

Transitioning away from a larger payroll company, Zenefits made the transition smooth and very personalized to the needs of my small nonprofit. Their interface is intuitive and their support is fairly responsive!

RK

Roxanne Kirk

09/26/21

5 out of 5

We love Zenefits Payroll!

We love Zenefits! They make running payroll so fast and easy and they have a beautiful user interface. We originally thought we'd use them just for payroll, but their time and attendance and performance tracking have also been great tools for us as a small business

MC

Marissa Calko

09/26/21

5 out of 5

Zenefits is a 5 star

Our company has used Zenefits for the past 3 years. It's great to have the payroll, onboarding and health benefit management all in one place. They have excellent help walk-through articles available.

MC

Mary Catherine Conger

09/26/21

5 out of 5

Really grateful how user friendly it is…

I took this over from someone in our company, and I had no idea what I was doing. Over the few years I have gotten so much help and assistance. Reports I have needed for other things were so easy to generate. It has been it easy for someone will little to no experience be able to do what is needed to keep things going in our company!

BC

Ben C

09/26/21

5 out of 5

Zenefits does a lot for less

Zenefits has been crucial as we've scaled our organization from around 12 employees to nearly 50. The platform is easy to use both as an administrator and employee, and the tech support is excellent. It's a great HRIS, and it's even better when you consider the cost.

MM

Michaeli M

09/26/21

5 out of 5

I love using Zenefits

I love using Zenefits for their onboarding and benefit administration! It's a super easy way to keep all of the information safe and accessible!

CS

Christian Slack

09/26/21

5 out of 5

Big Fans of Zenefits

We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we leveraged Zenefits as our primary HRIS system to send offer letters, onboard new employees, track time off, select benefits, and integrate with our payroll provider, QuickBooks Online Payroll. As Zenefits launched its Zenefits Payroll product, we transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020 to provide our employees with one powerful app to view their ...

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S

Sarah

09/26/21

5 out of 5

Easy to use platform

Easy to use platform. Haven't had many issues either.

D

Darla

08/20/21

5 out of 5

Perfect solution for organizing my team

PROS: With Zenefits I can easily manage information about my employess, adjust salaries, approve time off and other things. I like that it’s streamline solution that in the past was little cumbersome but now it’s well improved. It is simple and intuitive solution and I didn’t have trouble in figuring things out. CONS: Some of my team members complain that they cannot easily find information easily but this is more user error instead of issue with Zenefits. I perform simple trainng to my ...

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J

Judith

08/05/21

5 out of 5

Transparency and organizing abilities

PROS: With Zenefits we can make our on-boarding process easy for us and new employees. I like that everything is streamlined and in one place. I’m really happy that there is platform that provides this kind of support. We can easily pick up new plan and get everyone signed up. CONS: We have to send docs to payroll provides because we cannot run the payroll through the system.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].