9.2
SpotScore
Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 971-980 out of 1759
AU
Anonymous User
04/13/22
"Zendesk has helped streamline our Support"
What do you like best about Zendesk Support Suite? I like that all of the tickets are in one easy to manage place, and that I can review past tickets from a customer easily. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/13/22
"Customer Service"
What do you like best about Zendesk Support Suite? I was appreciative that I could reach out to them and look at their knowledge base for help and assistance. As I figured out the problem, the support agent helped me get there!
AV
Aditya V
04/13/22
"Been running our business since 8 years"
What do you like best about Zendesk Support Suite? The most useful feature is email piping. Every ticket can be responded to through email. One doesn't need to log in to the support portal. It makes it super easy for our customers.
WR
Will R
04/13/22
"Zendesk has postive impact on customer service"
What do you like best about Zendesk Support Suite? Zendesk chat is simple to use. Makes answering customer queries quick and efficient. Going between chats and our epos system is straightforward and our team enjoying using it.
SS
Scot S
04/13/22
"Great product and great support!"
What do you like best about Zendesk Support Suite? Zendesk may be a little more expensive than some of the other options, but lots of integrations and the interface is clean and intuitive. I've done test trials with many of the other support ticket systems, but sticking with Zendesk.
AU
Anonymous User
04/13/22
"Excellent depth and metrics"
What do you like best about Zendesk Support Suite? Team management, user data tools, reply rulesets What do you dislike about Zendesk Support Suite?
KM
Keith M
04/13/22
"Allows quick efficient communication with our donors"
What do you like best about Zendesk Support Suite? The ability to quickly respond to donors requests and solve their donation issues. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/12/22
"Great Customer Support Tool"
What do you like best about Zendesk Support Suite? ZenDesk has and continues to help us improve our customer support by helping better organize requests for faster and more targeted help. We have also received great feedback from clients about how much they love the system.
AU
Anonymous User
04/12/22
"Intuitive while beeing able to customize"
What do you like best about Zendesk Support Suite? While having used many different ticketing systems I have found Zendesk support to be very user friendly and tought trough. I get the feeling that Zendesk is built with user experience in mind, both for end users, agents and admins. Documentation is easy to find on the web.
AU
Anonymous User
04/11/22
"Delightful support tool to launch and scale out of the box"
What do you like best about Zendesk Support Suite? Zendesk is easy to launch and expand. It has robust built-in tools and functionality that allow smaller and mid-size companies to offer an impressive support experience. These built-in tools include but are not limited to API integrations for in-app submissions, automation and triggers to remove repetitive work, an in-house help center to offer your customers, and in-house dashboards and reports that you can customize.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].