9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
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Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 951-960 out of 1759
AU
Anonymous User
04/19/22
"Easy, quick, and with the right info"
What do you like best about Zendesk Support Suite? the speed of the reply.and also that they were no stupid questions. Only relevant questions. I used it for purchasing a new number in Zendesk Sell for one of our employees
AB
Ashlee B
04/18/22
"Fast Support, Questions all answered!"
What do you like best about Zendesk Support Suite? I appreciated that I had the option to have Zen Desk contact me, or to wait for an online agent. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/18/22
"Knowledgable and personable"
What do you like best about Zendesk Support Suite? I forgot that I had a chat session open and the Zendesk rep waited about 20 minutes until I returned. I thought that was a very kind gesture and saved me time from re-queueing. I also got an answer to my problem and a link to the steps to fix it.
AU
Anonymous User
04/18/22
"Zendesk should be the default ticketing app for all Support team."
What do you like best about Zendesk Support Suite? Easy to use, highly configurable UI for both admins and agents What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/18/22
"Great Support - Prompt Responses!"
What do you like best about Zendesk Support Suite? Zendesk makes it easy to speak with prospects and clients. You are able to manage your contacts and use various apps to expand your tools! They also have several methods of contact.
GD
Gabriela D
04/18/22
"It has been great!"
What do you like best about Zendesk Support Suite? The team is really helpful and they are always able to answer my question. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/18/22
"Very fast response times. Quick resolution. Highly recommended."
What do you like best about Zendesk Support Suite? Fast response time, friendly support age What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/18/22
"Zendesk - from the perspective of a growing team"
What do you like best about Zendesk Support Suite? Without a doubt, the ease of setting up and managing the platform is my favorite feature. Following that is the customizability. We're a small team who migrated from a custom NetSuite dashboard because we wanted to help our team grow and scale more efficiently and our technology was behind. Switching to Zendesk has allowed us to optimize our workflow, create new services, and provide an alternate way of working for our Customer Success ...
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AU
Anonymous User
04/16/22
"Excellent and fast support"
What do you like best about Zendesk Support Suite? I find that it is really easy to get my query started and then followed up on. I appreciate that every time I have a query, the agents take the time to explain everything thoroughly (issue and solution) and leave the door open should I need further assistance.
ST
Shyanne T
04/16/22
"Stellar Experience for a Technical Support Request"
What do you like best about Zendesk Support Suite? For me the best part of using Zendesk Support Suite is the extensive list of integrations and truly amazing customer support. I had a pretty unique request not covered in existing support documents and the agent assigned took the time to research and provided a technically sound, nail-on-the-head solution for exactly what I wanted to do. I didn't have to be passed on to anyone else, and the follow-up was superb.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].