9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 511-520 out of 1759
AU
Anonymous User
08/19/22
"Easy to use CRM for Customer Service!"
What do you like best about Zendesk Support Suite? Easy to use but powerful tools. Customer support is very prompt. Great community. Lots of resources. Triggers and Automations are powerful but simple to create. Agents prefer it to Salesforce because of the user interface.
AU
Anonymous User
08/19/22
"Zendesk review"
What do you like best about Zendesk Support Suite? They reference documents to read on my own. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/19/22
"Quick response to non-urgent issue"
What do you like best about Zendesk Support Suite? The speed of response, answered in less than 30 minutes on non-critical matter. What do you dislike about Zendesk Support Suite?
PR
Pearl Rosell L
08/19/22
"Fast and Easy Integration"
What do you like best about Zendesk Support Suite? It is easy to use and integrate. Easy to follow documentation. What do you dislike about Zendesk Support Suite?
AR
Alex R
08/19/22
"Very Convenient and User-Friendly"
What do you like best about Zendesk Support Suite? Very Convenient and User-Friendly. The support team is very quick, friendly, and knowledgeable. Thanks! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/18/22
"Very helpful!"
What do you like best about Zendesk Support Suite? Zendesk is always there to help us with any issues we may have. We recently upgraded to Enterprise, and are still figuring out all of the extra features we can use.
AU
Anonymous User
08/18/22
"Great support tool."
What do you like best about Zendesk Support Suite? I enjoy the social plugin the most as it allows multiple support fuctions. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/18/22
"contacted the Zendesk support team as I had an issue with one of our settings"
What do you like best about Zendesk Support Suite? I contacted the Zendesk support team as I had an issue with one of our settings related to the way the tickets are visible to us.
BS
Bhabani S
08/18/22
"It's user friendly, clean and very straight forward"
What do you like best about Zendesk Support Suite? The main interface of the response screen and how we can integrate internal tools to check client details. the tagging and manual ticket creation is super easy.
AT
Andre T
08/18/22
"Easy to setup and preset with the most user-friendly settings!"
What do you like best about Zendesk Support Suite? The forwarding setup to the Zendesk support email was very straightforward and simple. Clients receive a ticket confirming we have received their request.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].