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9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support Reviews in May 2025: User Ratings, Pros & Cons

Effortlessly manage customer requests with Zendesk Support.

4.3

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Starts from $19/user/month when yearly

Zendesk Support Reviews & Ratings

4.3

Very Good

Based on 7934 ratings & 1757 reviews

Rating Distribution

Excellent

(1493)

Very Good

(214)

Good

(31)

Poor

(7)

Terible

(12)

Expert's Review

Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more

Zendesk Support pros and cons

  • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

  • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

  • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

  • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

  • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

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Showing 501-510 out of 1757

JS

Julio S

08/23/22

5 out of 5

"Zendesk Support Suite experience is amazing, amazing for us - Administrators, and for our agents."

What do you like best about Zendesk Support Suite? The experience with Agent Workspace is awesome. You need some experience in Zendesk to make this a valuable use, but it's easier to make everything on their platform.

LC

Leandro C

08/23/22

5 out of 5

"Helpful and competent support."

What do you like best about Zendesk Support Suite? In the environment in which I work, where I also support my clients, I value agility and efficiency. This is what Zendesk Support can offer me.

AD

Adam D

08/23/22

5 out of 5

"Zendesk makes Customer Service a walk in the park"

What do you like best about Zendesk Support Suite? The ability to manage and prioritise my customers tickets and the ease of use in managing it all. It makes customer conversations comfortable and natural.

AU

Anonymous User

08/23/22

5 out of 5

"Industry Leader"

What do you like best about Zendesk Support Suite? I like the ease of use of ZD and the team is helpful when needed. What do you dislike about Zendesk Support Suite?

AU

Anonymous User

08/22/22

5 out of 5

"The support person was quick to answer my questions and my issue has been solved in an instant."

What do you like best about Zendesk Support Suite? The chat support box makes it super easy to reach out to the support team, and that makes the difference. What do you dislike about Zendesk Support Suite?

MZ

Muhammad Zubair S

08/22/22

5 out of 5

"Simple, easy to configure, train, use and customise."

What do you like best about Zendesk Support Suite? Simplicity, ease of use, easy configuration What do you dislike about Zendesk Support Suite?

AU

Anonymous User

08/22/22

5 out of 5

"Easy to Get Hold of Support"

What do you like best about Zendesk Support Suite? It's easy to get the help you need with the available help articles, or the option to chat with the support team in real-time.

AR

Alex R

08/19/22

5 out of 5

"Very Convenient and User-Friendly"

What do you like best about Zendesk Support Suite? Very Convenient and User-Friendly. The support team is very quick, friendly, and knowledgeable. Thanks! What do you dislike about Zendesk Support Suite?

PR

Pearl Rosell L

08/19/22

5 out of 5

"Fast and Easy Integration"

What do you like best about Zendesk Support Suite? It is easy to use and integrate. Easy to follow documentation. What do you dislike about Zendesk Support Suite?

AU

Anonymous User

08/19/22

5 out of 5

"Prompt support"

What do you like best about Zendesk Support Suite? The design is easier to navigate and everything we need is in the service. What do you dislike about Zendesk Support Suite?