9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 501-510 out of 1759
AU
Anonymous User
08/23/22
"Industry Leader"
What do you like best about Zendesk Support Suite? I like the ease of use of ZD and the team is helpful when needed. What do you dislike about Zendesk Support Suite?
LC
Leandro C
08/23/22
"Helpful and competent support."
What do you like best about Zendesk Support Suite? In the environment in which I work, where I also support my clients, I value agility and efficiency. This is what Zendesk Support can offer me.
AU
Anonymous User
08/23/22
"To the Point Support"
What do you like best about Zendesk Support Suite? Easy, intuitive interface for tracking and archiving IT solutions. Easy to communicate with End Users. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/23/22
"Awesome Support"
What do you like best about Zendesk Support Suite? The support agent replied super fast and on point after taking the chat. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/23/22
"Quick Support for quick support"
What do you like best about Zendesk Support Suite? What I find most helpful is being able to access and respond to my users help desk tickets in a timely fashion. Zendesk also helps keep track of my time management and if I do have a question about the Zendesk tools help is easily available and quick. We've been using Zendesk for a few years now and I can't remember what it was like before we started using it!
AD
Adam D
08/23/22
"Zendesk makes Customer Service a walk in the park"
What do you like best about Zendesk Support Suite? The ability to manage and prioritise my customers tickets and the ease of use in managing it all. It makes customer conversations comfortable and natural.
AU
Anonymous User
08/22/22
"Easy to Get Hold of Support"
What do you like best about Zendesk Support Suite? It's easy to get the help you need with the available help articles, or the option to chat with the support team in real-time.
MZ
Muhammad Zubair S
08/22/22
"Simple, easy to configure, train, use and customise."
What do you like best about Zendesk Support Suite? Simplicity, ease of use, easy configuration What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/22/22
"The support person was quick to answer my questions and my issue has been solved in an instant."
What do you like best about Zendesk Support Suite? The chat support box makes it super easy to reach out to the support team, and that makes the difference. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/19/22
"Prompt support"
What do you like best about Zendesk Support Suite? The design is easier to navigate and everything we need is in the service. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].