9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 491-500 out of 1757
NL
Naithan L
08/25/22
"Great!"
What do you like best about Zendesk Support Suite? Straight forward talking, supported where needed. What do you dislike about Zendesk Support Suite?
RG
Rebecca G
08/25/22
"Always friendly, always helpful"
What do you like best about Zendesk Support Suite? Support has always been very friendly and thorough. I don't always get a resolution immediately, but I always get a resolution. I also like how tickets are responded to in a chat window.
JG
Jessica G
08/24/22
"Chat issues"
What do you like best about Zendesk Support Suite? The response has been very quick and helpful. I liked that they provided screenshots to make it more visual. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/24/22
"Zendesk is the best tool for any support team. We love it!"
What do you like best about Zendesk Support Suite? The ease of managing views, looking over a history of conversations, and managing SLA's and ratings for overall input in the ticketing system.
EH
Elaine H
08/24/22
"Great software and support"
What do you like best about Zendesk Support Suite? I like the fact that I can easily see all tickets submitted by a user or org. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/24/22
"Efficient and easy support"
What do you like best about Zendesk Support Suite? from the Automated responses that offered insightful tips to the prompt response time of the agent, my experience with Zendesk support was excellent!
AU
Anonymous User
08/24/22
"Quick and efficient support"
What do you like best about Zendesk Support Suite? Customizable, easy to use, user friendly What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/23/22
"To the Point Support"
What do you like best about Zendesk Support Suite? Easy, intuitive interface for tracking and archiving IT solutions. Easy to communicate with End Users. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/23/22
"Quick Support for quick support"
What do you like best about Zendesk Support Suite? What I find most helpful is being able to access and respond to my users help desk tickets in a timely fashion. Zendesk also helps keep track of my time management and if I do have a question about the Zendesk tools help is easily available and quick. We've been using Zendesk for a few years now and I can't remember what it was like before we started using it!
AU
Anonymous User
08/23/22
"Awesome Support"
What do you like best about Zendesk Support Suite? The support agent replied super fast and on point after taking the chat. What do you dislike about Zendesk Support Suite?
