9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 491-500 out of 1759
ET
Elaine T
08/25/22
"Zendesk user for more than 13 years."
What do you like best about Zendesk Support Suite? Zendesk is very easy to use and I like help centre guide. Highly recommend to anyone who is looking for a solution to their business.
NK
Niclas K
08/25/22
"quick and helpful chat support"
What do you like best about Zendesk Support Suite? The configuration and setup is very agent as well as customer oriented. You only need to make any programming if you want really specific things.
NL
Naithan L
08/25/22
"Great!"
What do you like best about Zendesk Support Suite? Straight forward talking, supported where needed. What do you dislike about Zendesk Support Suite?
RG
Rebecca G
08/25/22
"Always friendly, always helpful"
What do you like best about Zendesk Support Suite? Support has always been very friendly and thorough. I don't always get a resolution immediately, but I always get a resolution. I also like how tickets are responded to in a chat window.
AU
Anonymous User
08/24/22
"Efficient and easy support"
What do you like best about Zendesk Support Suite? from the Automated responses that offered insightful tips to the prompt response time of the agent, my experience with Zendesk support was excellent!
AU
Anonymous User
08/24/22
"Quick and efficient support"
What do you like best about Zendesk Support Suite? Customizable, easy to use, user friendly What do you dislike about Zendesk Support Suite?
EH
Elaine H
08/24/22
"Great software and support"
What do you like best about Zendesk Support Suite? I like the fact that I can easily see all tickets submitted by a user or org. What do you dislike about Zendesk Support Suite?
JG
Jessica G
08/24/22
"Chat issues"
What do you like best about Zendesk Support Suite? The response has been very quick and helpful. I liked that they provided screenshots to make it more visual. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/24/22
"Zendesk is the best tool for any support team. We love it!"
What do you like best about Zendesk Support Suite? The ease of managing views, looking over a history of conversations, and managing SLA's and ratings for overall input in the ticketing system.
JS
Julio S
08/23/22
"Zendesk Support Suite experience is amazing, amazing for us - Administrators, and for our agents."
What do you like best about Zendesk Support Suite? The experience with Agent Workspace is awesome. You need some experience in Zendesk to make this a valuable use, but it's easier to make everything on their platform.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].