9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 481-490 out of 1759
RR
rajat r
08/29/22
"Amazing Tool"
What do you like best about Zendesk Support Suite? The tool is easy to use and convenient in resolving the issue of users through this tool What do you dislike about Zendesk Support Suite?
OR
Orkhan R
08/29/22
"Very easy to use. Userfriendly"
What do you like best about Zendesk Support Suite? Most likely think is the Zendesk support team. They are very supportive. Answering and helping very faster. What do you dislike about Zendesk Support Suite?
SS
Shira S
08/29/22
"I have a small online software company working with Zendesk for years"
What do you like best about Zendesk Support Suite? Automation and the different communication channels. What do you dislike about Zendesk Support Suite?
RA
Robbie A
08/29/22
"Powerful Features to Grow Into"
What do you like best about Zendesk Support Suite? Our startup is quickly growing, and Zendesk offers native integrations with our entire tech stack, from Segment to Chameleon. Zendesk works across all our channels, and its focus on just customer support (ie it doesn't try to be an email platform too) makes us feel confident that we can scale with it, without the pains of being locked into an all-in-one platform.
AU
Anonymous User
08/29/22
"Great Support and Product"
What do you like best about Zendesk Support Suite? It's an easy-to-use tool that supports your CSM needs. Wonderful Support too! What do you dislike about Zendesk Support Suite?
AR
Alex R
08/26/22
"Fantastic software"
What do you like best about Zendesk Support Suite? Zendesk makes assisting customers a breeze What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/26/22
"Best functionality and user experience"
What do you like best about Zendesk Support Suite? The user interface for agents is easy to navigate, and it is easy to get the most important views on your tickets. In addition,the Help Center provides a value-add for end users that makes agents' life easier. i started out with a competing product that was much less expensive, but it lacked these advantages.
AU
Anonymous User
08/26/22
"Help with setting ticket to open"
What do you like best about Zendesk Support Suite? I did not have to leave the window open and wait on the agent to enter and could continue to work. The information I did get was helpful along with links to options that may help
AT
Andy T
08/26/22
"Zendesk Support Works!"
What do you like best about Zendesk Support Suite? THe macro feature is the most helpful, it makes it easy to solve routine tickets quickly What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/26/22
"Zendesk is Great"
What do you like best about Zendesk Support Suite? Ease of use. Able to change the phone to either a land line or cell to answer calls. What do you dislike about Zendesk Support Suite?
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].