9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 471-480 out of 1759
NY
Nopri Y
09/01/22
"Helpful tools for tech company and a lot of features"
What do you like best about Zendesk Support Suite? This feature really assists me to do many activities in the customer service area and all of the support team also have a fast response.
AU
Anonymous User
08/31/22
"Zendesk the BEST!"
What do you like best about Zendesk Support Suite? It is a platform wherein we have various ways to contact clients, either through phone calls, chats, SMS or emails. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/31/22
"Great product for business support."
What do you like best about Zendesk Support Suite? Customization of agent portal and scalability. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/31/22
"very fast and professionally competent assistance."
What do you like best about Zendesk Support Suite? Very fast response time. Thank you VERY much for your help. What do you dislike about Zendesk Support Suite?
CD
Chepkutwo D
08/31/22
"Excellent support team and guidance especially on onboarding and incase of queries"
What do you like best about Zendesk Support Suite? Ability to intergrate with social media, porting with phone and ease of use What do you dislike about Zendesk Support Suite?
DL
Drew L
08/31/22
"Completely customisable to suit any operational user flow"
What do you like best about Zendesk Support Suite? Lots of native features to customise an optimal workflow, as well as marketplace addons. The reporting functionality is also very easy to use or create from scratch.
EB
Erik B
08/31/22
"I'm satisfied with the service provided!"
What do you like best about Zendesk Support Suite? The quick and well-prepared support provided for its users. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/31/22
"Great resource to manage tasks"
What do you like best about Zendesk Support Suite? The ability to assign and sort tickets as needed. What do you dislike about Zendesk Support Suite?
CH
Cass H
08/29/22
"Excellent updates!"
What do you like best about Zendesk Support Suite? I appreciate the on-demand updates and always feeling like I'm in the loop every step of the way. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/29/22
"Add company region in the title bar"
What do you like best about Zendesk Support Suite? Fast response Helpful information
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].