9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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AU
Anonymous User
09/03/22
"All in one tool for ultimate CX functionality."
What do you like best about Zendesk Support Suite? I love that Zendesk support suite can house all of our support channels rather than having additional providers. It's a "one-stop hub" for all things support. It also has many settings that can enable you to personalize your instance for your unique team/business need. Data collection is also accessible, which is an added plus.
KJ
Kanika J
09/02/22
"Simple question got a very prompt and adequate response from the Zendesk support team"
What do you like best about Zendesk Support Suite? The promptness and the different options presented to me to solve my issue What do you dislike about Zendesk Support Suite?
CS
Ctar S
09/02/22
"Good for busy sellers"
What do you like best about Zendesk Support Suite? I love that it helps us integrate systems like tymeshift. We used to use gmail and google sheets for everything now we use support suite for the majority of our work
AU
Anonymous User
09/02/22
"Best and prompt Support"
What do you like best about Zendesk Support Suite? Best Support tool with very good documention and prompt online support (I like chat function) What do you dislike about Zendesk Support Suite?
JR
Jono R
09/01/22
"World-class support from Zendesk"
What do you like best about Zendesk Support Suite? Zendesk is always on hand to provide support and they're always willing to go above and beyond for me. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/01/22
"Helpful way to see training activity within ticket"
What do you like best about Zendesk Support Suite? The Skilljar <> Zendesk integration is a really easy to get an overview of training activity from straight within a ticket. What do you dislike about Zendesk Support Suite?
DC
Darlanell C
09/01/22
"New upgrade help"
What do you like best about Zendesk Support Suite? The chat was very easy to navigate and was taken care of quickly. What do you dislike about Zendesk Support Suite?
NY
Nopri Y
09/01/22
"Helpful tools for tech company and a lot of features"
What do you like best about Zendesk Support Suite? This feature really assists me to do many activities in the customer service area and all of the support team also have a fast response.
YB
Yasmine B
09/01/22
"it was a good experience, I learned a lot and I'm still learning new features"
What do you like best about Zendesk Support Suite? ease of communication with custumers ,easy to use software, easy to enter into direct chat with customers, easy to answer emails, several shortcuts that are suggested
AU
Anonymous User
08/31/22
"Zendesk the BEST!"
What do you like best about Zendesk Support Suite? It is a platform wherein we have various ways to contact clients, either through phone calls, chats, SMS or emails. What do you dislike about Zendesk Support Suite?
