9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 461-470 out of 1759
AU
Anonymous User
09/04/22
"Well explained"
What do you like best about Zendesk Support Suite? I submitted my issue, and right away I had someone assigned to help me to resolve my issue. He share with me detailed information and also, information uploaded to the help center.
RH
Rifath H
09/04/22
"Zendesk Support Suite is amazing and truly very supportive!"
What do you like best about Zendesk Support Suite? I like about Zendesk Support Suite is that all the tools are in one place. I can't express in words how convenient it is to have all the shortcuts and macros in one place. I like how its auto translations work so effectively for so many languages.
AU
Anonymous User
09/03/22
"All in one tool for ultimate CX functionality."
What do you like best about Zendesk Support Suite? I love that Zendesk support suite can house all of our support channels rather than having additional providers. It's a "one-stop hub" for all things support. It also has many settings that can enable you to personalize your instance for your unique team/business need. Data collection is also accessible, which is an added plus.
AU
Anonymous User
09/02/22
"Best and prompt Support"
What do you like best about Zendesk Support Suite? Best Support tool with very good documention and prompt online support (I like chat function) What do you dislike about Zendesk Support Suite?
CS
Ctar S
09/02/22
"Good for busy sellers"
What do you like best about Zendesk Support Suite? I love that it helps us integrate systems like tymeshift. We used to use gmail and google sheets for everything now we use support suite for the majority of our work
KJ
Kanika J
09/02/22
"Simple question got a very prompt and adequate response from the Zendesk support team"
What do you like best about Zendesk Support Suite? The promptness and the different options presented to me to solve my issue What do you dislike about Zendesk Support Suite?
DC
Darlanell C
09/01/22
"New upgrade help"
What do you like best about Zendesk Support Suite? The chat was very easy to navigate and was taken care of quickly. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/01/22
"Helpful way to see training activity within ticket"
What do you like best about Zendesk Support Suite? The Skilljar <> Zendesk integration is a really easy to get an overview of training activity from straight within a ticket. What do you dislike about Zendesk Support Suite?
JR
Jono R
09/01/22
"World-class support from Zendesk"
What do you like best about Zendesk Support Suite? Zendesk is always on hand to provide support and they're always willing to go above and beyond for me. What do you dislike about Zendesk Support Suite?
YB
Yasmine B
09/01/22
"it was a good experience, I learned a lot and I'm still learning new features"
What do you like best about Zendesk Support Suite? ease of communication with custumers ,easy to use software, easy to enter into direct chat with customers, easy to answer emails, several shortcuts that are suggested
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].