9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 451-460 out of 1759
NK
nazir k
09/06/22
"revolutionized our support desk"
What do you like best about Zendesk Support Suite? super easy to implement and has a lot of add on apps. it meets our needs and can expand to new features in the future
RM
Ray M
09/06/22
"quick and easy. with effective results"
What do you like best about Zendesk Support Suite? The immediate response I receive at any time of the day What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/06/22
"ZenDesk support is great"
What do you like best about Zendesk Support Suite? The live chat and agents are amazing; I have contacted them a few times and always gotten a resolution. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/06/22
"keep up the good work"
What do you like best about Zendesk Support Suite? helpful support team on every perspective What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/06/22
"Zendesk experience"
What do you like best about Zendesk Support Suite? integration with SF and other applications What do you dislike about Zendesk Support Suite?
SN
Savannah N
09/05/22
"Our #1 Recommended Customer Experience Platform"
What do you like best about Zendesk Support Suite? Smooth, straightforward interface—can easily switch between different features (email responses, reporting, live chat, etc). Can get started fairly quickly with only a small amount of training. With the right subscription tier, access to technical support is fast and efficient.
RD
Raleigh D
09/05/22
"Time Out Issues"
What do you like best about Zendesk Support Suite? It was available almost instantly, and I received some excellent troubleshooting tips. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/05/22
"Great platform for responding to emails"
What do you like best about Zendesk Support Suite? It's easy to find all tickets and organise them into views when more complicated issues come through. Great to use macros too because it speeds up the whole response time.
AU
Anonymous User
09/05/22
"Zendesk is great, I would never not use Zendesk if I could"
What do you like best about Zendesk Support Suite? Zendesk makes it so easy to deal with tickets in a timely and professional manner, with consistency across the company What do you dislike about Zendesk Support Suite?
JL
Joseph L
09/05/22
"Great support"
What do you like best about Zendesk Support Suite? The support staff is very helpful during the setup process. Plugging it into our shopify store is easy, and we were up and running in no time. Compare to Freshdesk, which the chat feature alone cost 99 a month, I think Zendesk is decently priced.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].