9.2
SpotScore
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 441-450 out of 1759
AU
Anonymous User
09/12/22
"Quick, effective, and efficient"
What do you like best about Zendesk Support Suite? Easy to use and highly customizable to set up the way your business needs. Easy to navigate, and sort new tickets into categories with reports to show you how efficient you and your team are.
NG
Natesh G
09/12/22
"Best platform for Customer Experience"
What do you like best about Zendesk Support Suite? Reporting using customizable Explore Dashboards and Self Help portal. What do you dislike about Zendesk Support Suite?
NL
Namukose L
09/11/22
"Professional customer advocate tool"
What do you like best about Zendesk Support Suite? Zendesk has a variety of features we like at our company: 1. Integration- the tool can be integrated with standard tools like social media platforms that help us communicate to clients from their favourite social media platforms from one zendesj, increasing customer support productivity. Mailchimp integration helps us to create and send campaigns to our subscribers from zendesk, and the integration with Trustpilot helps us to respond to ...
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AK
Alex K
09/09/22
"Superb Ticketing System"
What do you like best about Zendesk Support Suite? The ability to manage requests in an organized and streamlined manner. The best feature about the platform is the ability to customize it to your liking. Two different Zendesk environments can look entirely different and function in different manners, which shows how versatile the platform is.
TQ
Tiffany Q
09/09/22
"Great support on a holiday!"
What do you like best about Zendesk Support Suite? I liked the ease of being able to use the chat feature once I found it. It was simple, and the representative helping me resolved the issue promptly.
MG
Marc G
09/09/22
"Improved efficiency and customer satisfaction"
What do you like best about Zendesk Support Suite? Zendesk has helped us in a very remarkable way to centralize all the points of contact with our community in one place. This has resulted in better team efficiency and a better customer experience. Our agents find it very easy to collaborate with each other to resolve the tickets we receive. It would have been very difficult for us to maintain the efficiency of the team during the COVID-19 crisis, but with Zendesk we were able to ensure ...
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AU
Anonymous User
09/07/22
"Great Support!"
What do you like best about Zendesk Support Suite? It was easy to locate help once the issue began to impact us. What do you dislike about Zendesk Support Suite?
TS
Tim S
09/07/22
"So far been pretty simple"
What do you like best about Zendesk Support Suite? Email support works well. And support has been good. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
09/07/22
"It's the service that you definitely have to use if you don't want customer service becomes a burden"
What do you like best about Zendesk Support Suite? The capability to configure messages from different sources and use triggers and automation to get things done without human interfering.
DL
Darlene L
09/07/22
"Zendesk Chat Support"
What do you like best about Zendesk Support Suite? Once I found the chat feature that took me to a live agent it was great. The agent was very helpful and resolved my issue.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].