9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 21-30 out of 1759
KF
Kalline F
12/28/23
"Atendimento efetivo"
What do you like best about Zendesk Support Suite? Agentes são sempre muito simpáticos, e sempre indicam varios documentos que auxiliam a entender melhor as respostas das dúvidas e até aplicar mudanças ou correções de configurações quando necessário
KF
Kalline F
12/28/23
"Atendimento efetivo"
What do you like best about Zendesk Support Suite? Agentes são sempre muito simpáticos, e sempre indicam varios documentos que auxiliam a entender melhor as respostas das dúvidas e até aplicar mudanças ou correções de configurações quando necessário
MF
Mitch F
11/08/23
"Great Product that I Definitely Recommend!"
What do you like best about Zendesk Support Suite? How easily customizable it can be tailored for different uses. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/08/23
"EASY TO USE AND FAST FRIENDLY SUPPORT"
What do you like best about Zendesk Support Suite? What I like most about Zendesk Support Suite is it is fast, easy and extremely helpful. We use it as often as possible. What do you dislike about Zendesk Support Suite?
RR
Reynaldo R
11/07/23
"Best Place to Offer a Five-Start Service."
What do you like best about Zendesk Support Suite? I like how it helps us keep things organized when handling our customer's interactions. What do you dislike about Zendesk Support Suite?
DB
dominic b
11/06/23
"Short review for Zendesk"
What do you like best about Zendesk Support Suite? Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.
JS
Joshua S
11/04/23
"Zendesk is very handy"
What do you like best about Zendesk Support Suite? Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis. What do you dislike about Zendesk Support Suite?
VV
Vinodkumar V
11/01/23
"A platform where all the customer requests fall in one common inbox"
What do you like best about Zendesk Support Suite? It makes our life easy where we have all the requests fall into one place. What do you dislike about Zendesk Support Suite?
PR
Praveen R
10/31/23
"One of the best Chat platform and CRM"
What do you like best about Zendesk Support Suite? Ease of use and implimentation Chat platform and CRM What do you dislike about Zendesk Support Suite?
JM
Jithin M
10/28/23
"Awesome Experience from Zendesk"
What do you like best about Zendesk Support Suite? The FAQs and suppprt articles are very rich and the agents are very efficient What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].