9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 251-260 out of 1757
IC
Isabella C
11/07/22
"It's an incredible experience to use Zendesk to talk with our clients."
What do you like best about Zendesk Support Suite? The best part of Zendesk is to use groups to organize our tickets, the integration with droz message is being helpful to talk faster with customers.
JE
Jessie E
11/07/22
"Always helpful and extensive resources"
What do you like best about Zendesk Support Suite? I love how it can be customised to each business. The functionalities of Zendesk are endless. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/07/22
"Ótima experiência, em todos os tópicos"
What do you like best about Zendesk Support Suite? Da facilidade em usar a ferramenta, retorno dos clcienbte pé muito mais rápido quando contatados pelo Zendesk What do you dislike about Zendesk Support Suite?
MT
Maria Tereza F
11/07/22
"Muito prático e intuitivo"
What do you like best about Zendesk Support Suite? A plataforma é intuitiva, organizada e atende a diversas necessidades que podem surgir durante a experiência do cliente de um caminho da qualificação do lead até o atendimento operacional.
AV
Anatoliy Volunteer
11/07/22
I'm just starting to use Zendesk
I'm just starting to use Zendesk for the company I work (Customer Support b2c, ink cartridges). I registered, I got my trial, and I made all setup because I have some experience using Zendesk in another company - it was easy to do, and I didn't need anybody to start. Then I had some questions about email notifications, I started a chat where I was a bit impatient because I spent a lot of time trying to fix it myself. Augie Cantar was amazing! We chatted for some time, and then she just ...
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ES
Em S
11/06/22
"A place to check the status of customer progress and track communication"
What do you like best about Zendesk Support Suite? Zendesk support suite is a great place for our customers to connect with the team for updates on current orders or pre-orders. It also allows us to communicate with the customers and send messages to colleagues.
AU
Anonymous User
11/04/22
"Detailed support"
What do you like best about Zendesk Support Suite? I appreciate the ease of contacting a live agent directly, but I also appreciate the chat bot's attempt to match my topic of concern. Also, I love the number of community and team knowledgebase articles available.
GA
Ghino Anfernee G. L
11/04/22
"Zendesk helped me a lot to review my cases"
What do you like best about Zendesk Support Suite? Zendesk helped me to checked all of my work related concerns and to solve it easier. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/03/22
"Taylor G. is the Greatest Asset to the ZD Support Staff"
What do you like best about Zendesk Support Suite? I like Taylor G the best. He is the third support staff member that I spoke with and the first to offer me a full resolution. I don't have admin rights to our account so Taylor not only sent me the links to the articles discussing how to fix our problems he also sent screenshots so I could pass those on to our admin. He was timely, he was considerate--everything that I want and someone who is supporting me.
JY
John Ydnar C
11/03/22
"Experience with zendesk"
What do you like best about Zendesk Support Suite? I like the best when you can easily find the solved and closed ticket to get your monthly performace and also I like using the macros on the zendesk since they are very easy to use
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