9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 251-260 out of 1759
IC
Isabella C
11/07/22
"It's an incredible experience to use Zendesk to talk with our clients."
What do you like best about Zendesk Support Suite? The best part of Zendesk is to use groups to organize our tickets, the integration with droz message is being helpful to talk faster with customers.
AV
Anatoliy Volunteer
11/07/22
I'm just starting to use Zendesk
I'm just starting to use Zendesk for the company I work (Customer Support b2c, ink cartridges). I registered, I got my trial, and I made all setup because I have some experience using Zendesk in another company - it was easy to do, and I didn't need anybody to start. Then I had some questions about email notifications, I started a chat where I was a bit impatient because I spent a lot of time trying to fix it myself. Augie Cantar was amazing! We chatted for some time, and then she just ...
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MT
Maria Tereza F
11/07/22
"Muito prático e intuitivo"
What do you like best about Zendesk Support Suite? A plataforma é intuitiva, organizada e atende a diversas necessidades que podem surgir durante a experiência do cliente de um caminho da qualificação do lead até o atendimento operacional.
TH
Thiago H
11/07/22
"Best productivity tool"
What do you like best about Zendesk Support Suite? I love how zendesk's are so easy to use, and how it makes my life easy on daily basis What do you dislike about Zendesk Support Suite?
NM
Nicolas M
11/07/22
"Awesome"
What do you like best about Zendesk Support Suite? I like the ease and speed of solving problems, as well as the possibility of solving them autonomously, when necessary. Because, often, the problem is simpler than it seems.
MD
Michael D
11/07/22
"Received awesome tech support from Philip A. He resolved my issue."
What do you like best about Zendesk Support Suite? He was very responsive in the chat and allowed me to figure it out myself which was also very helpful so I know how to resolve it again if it comes up.
RD
Renata d
11/07/22
"All in one place"
What do you like best about Zendesk Support Suite? The use of several projects and in a single place, being able to communicate with the client and with the other collaborators in real time, in addition to viewing the pending issues and conclusions. Application support is efficient.
ES
Em S
11/06/22
"A place to check the status of customer progress and track communication"
What do you like best about Zendesk Support Suite? Zendesk support suite is a great place for our customers to connect with the team for updates on current orders or pre-orders. It also allows us to communicate with the customers and send messages to colleagues.
AU
Anonymous User
11/04/22
"Detailed support"
What do you like best about Zendesk Support Suite? I appreciate the ease of contacting a live agent directly, but I also appreciate the chat bot's attempt to match my topic of concern. Also, I love the number of community and team knowledgebase articles available.
GA
Ghino Anfernee G. L
11/04/22
"Zendesk helped me a lot to review my cases"
What do you like best about Zendesk Support Suite? Zendesk helped me to checked all of my work related concerns and to solve it easier. What do you dislike about Zendesk Support Suite?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].