9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 191-200 out of 1759
KN
Katrin N
12/02/22
"Seamless functionality"
What do you like best about Zendesk Support Suite? Zendesk has an integration option to your company's CRM, meaning all of your tickets will be automatically logged into customer profiles rather than manually inputting them in the system.
MD
Martín d
12/01/22
"Complete tool for CX support"
What do you like best about Zendesk Support Suite? The most important thing is the ability to manage and organize a huge amount of information in addition to providing a totally transparent experience for customers.
AU
Anonymous User
12/01/22
"One-stop shop for all things Support Services!"
What do you like best about Zendesk Support Suite? Zendesk Support Suit simplifies building a customer support framework with all the necessary tools needed to launch your support services. From real-time chat, email, and ticket-based support, to analytics!
JW
Julia W
12/01/22
"Zendesk Support was there to help!"
What do you like best about Zendesk Support Suite? The chat function is unmatched! So quick and easy to use. What do you dislike about Zendesk Support Suite?
DH
Dan H
11/30/22
"Zendesk is by far the best support ticketing system I have used in my 22 years of working in support"
What do you like best about Zendesk Support Suite? All areas: - Support
AU
Anonymous User
11/29/22
"User Friendly Ticketing System"
What do you like best about Zendesk Support Suite? Zendesk is the most intuitive ticketing system I've used as an agent. From an End User perspective, it can provide a similar experience as other suites, but from an agent and admin side, it is very user friendly and intuitive to navigate and configure. For agents that don't utilize Zendesk often, it's very easy to pick back up versus relearning every time you login. Macros are also a game changer for frequent users.
SW
Sarah W
11/29/22
"Out of the box ready solution for ticketing"
What do you like best about Zendesk Support Suite? Great customer support, Easy to get started! What do you dislike about Zendesk Support Suite?
AU
Anonymous User
11/28/22
"Passwrod reset"
What do you like best about Zendesk Support Suite? We have been using Zendeask for a number of years now. It is very simple to install on our platform (wordpress). Our customers find the chat widget very engaging, and it helps us to develop sales through customer support.
SD
Sophie D
11/28/22
"Zendesk resolved my issue by chat in a few minutes. It was very fast and efficient"
What do you like best about Zendesk Support Suite? I love being able to contact them by chat and immediately talk to an agent who can provide troubleshooting steps or tell me if the issue is already known in their system.
AU
Anonymous User
11/28/22
"Helpful for multiple customer support agents"
What do you like best about Zendesk Support Suite? Zendesk is excellent for many customer support agents - very easy to assign tickets within working 'Groups.' Automated macros (or pre-populated responses) save me hours of time each day!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].