9.2
Spot Score
Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19 / user / month when yearly
Zendesk Support Reviews & Ratings
Spotsaas Editor’s POV
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
Zendesk Support pros and cons
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system uses natural language processing, eliminating the learning curve and making customer service operations more efficient.
Zendesk Support offers an easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform prioritizes ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Filter results
Sort by :
Showing 181-190 out of 1759
DU
David U
12/12/22
"Outstanding application, easy to configure and even easier to use!!! 5 Stars!!!!"
What do you like best about Zendesk Support Suite? Ease of use, Zendesk does more for me automatically than I could have ever imagined and the configuration was sooooooo simple and easy.
DD
Daniel D
12/12/22
"Great all in one solution"
What do you like best about Zendesk Support Suite? Having all of our agents and tools in one place. What do you dislike about Zendesk Support Suite?
PT
Phillipp T
12/07/22
"Great & super fast help"
What do you like best about Zendesk Support Suite? I like most the fast response time and the point that I got a solution within a day. The response time is excellent for a company that is that large.
JC
Jen C
12/07/22
"Excellent Comprehensive Support Program!!"
What do you like best about Zendesk Support Suite? I love the support page for agents. They can access all channels from one view and switch between communications types like email and chat all in one page. Then as Admin we can give analytics through Explore for our agents. I love how customizable Zendesk is to personalize the program for our company.
DB
Damir B
12/07/22
"Best support product we used"
What do you like best about Zendesk Support Suite? We use Zendesk for more than a year now, and we are very satisfied. We have a Zendesk Suite Professional plan, which has exactly what we need to integrate Zendesk with other services we use or create ourselves, and to be able to extend our business to almost full automation when it comes to technical parts.
DM
Delmare M
12/06/22
"the support was fast and very helpful.It was amazing."
What do you like best about Zendesk Support Suite? it is very efficient and helpful and the assist is amazing What do you dislike about Zendesk Support Suite?
AU
Anonymous User
12/05/22
"Quick Support and Kind People"
What do you like best about Zendesk Support Suite? It's a streamlined approach to managing people, customers, and their request. Keeping track of which people are on which task and delegating to the correct partners is something that is essential to keep a business efficient, and Zendesk does just that.
AU
Anonymous User
12/04/22
"i find the system easy to use and very straight forward"
What do you like best about Zendesk Support Suite? The multiple avenues for ticket creation. i am especially impressed with its Microsoft Teams intergration. What do you dislike about Zendesk Support Suite?
SS
Sanjeev S
12/03/22
"Well designed UI and workflows"
What do you like best about Zendesk Support Suite? Simple UI and basic elements of managing tickets without a huge learning curve. Starting to work with Help Center and hope to increase self-service options for customers.
AU
Anonymous User
12/02/22
"Customer support review"
What do you like best about Zendesk Support Suite? I think the customer support team seem extremely well trained, they are helpful and answered all of my questions even when I had more. They also knew exactly what info I needed and directed me to where I could quickly resolve my issue.
Free vendor scorecard
Evaluate Zendesk Support objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zendesk Support against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].