Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendesk - solid client services platform

What do you like best? We were on Zendesk for several years. Its very easy to use and administer and has a lot of great features. What do you dislike? The only real problem we had with Zendesk was that it was difficult to keep our Account and contact information from Salesforce synced easily. There is an integration but its poor. Also we found customer portal wasn't very dynamic or easy to customize. Recommendations to others considering the product Decide how much you care about an ...

Zendesk is a wonderful way for teams to communicate

What do you like best? I really enjoy the ability to leave notes on a thread. Seeing a thread where a couple others have also helped a customer is especially cool. What do you dislike? There's nothing really to dislike about Zendesk. The only thing I have a problem with, there's hardly a solution. It's difficult to connect customers that are writing in from a different email than previously. That's a human problem, though. Recommendations to others considering the product Just dig in ...

Zendesk Support, great solution for everyone

What do you like best? On my bussines I'm using that software quiet long time. I have nothing but good things to say for this software, its easy to use, constantly updated, large supported and makes it easy and possible to finished a lot of complex of tasks with ease. What do you dislike? I will be honest with you. But its not so loud as Dislike. Maybe for some reason its can be price. But we all know as we are pay for what we can get!.I guarantee you won't sorrow about it. ...

Easy to implement Customer Support

What do you like best? I like that it is possible to have a knowledge center and a queue for tickets. What do you dislike? Setting up the knowledge center is a bit tricky. Also, I wish it was easier to make it look how you want it to look. It is customizable and some companies have done some great stuff. I just don't have the patience to figure it out. Recommendations to others considering the product It is easy to set up and get going quickly. The customization of what the help center ...

Robust but overwhelming

What do you like best? Ticket management is easy and clear. Support is simple and it is easy to track and stay on top of reactive support. What do you dislike? No notifications outside of emails. I had to set up Slack to do this. Reporting is very nice for the really high-level info, but deep reporting is a convoluted mess. Very confusing. Chat is bolted on and not very elegantly built in. CRM integration is terrible. Very bad at showing customer info besides simple ticket data. Also, our ...

Great even if you aren't in a customer service role

What do you like best? We use Zendesk to manage inbound accounting requests for AP and AR. This has been an extremely effective tool to manage the high volume of emails coming in, specifically for AP. There is a bulk edit function that allows you to assign out multiple tickets to one person, macros that can automate responses for common requests, and custom views if you want to see tickets assigned to your team members. This is my first time using Zendesk in an accounting department and I ...

Nothing better

What do you like best? Offers anything a Customer Support could need. Status for any tickets, extensive statistics (both in-app and - especially - using the GoodData platform, customer segmentations based on organizations, multiple support teams, etc. What do you dislike? The mobile app, while in general is adequate, lacks certain crucial features, such as the ability ti change the ticket's requester. As a multi tenant system with millions of end users, we find it somewhat difficult ...

It's easy to create a support for your website

What do you like best? It like how easy it is to create a support section for your website on that platform, and their responsiveness in terms of customers. What do you dislike? Sometimes it take sometime to deliver you the support ticket that someone submited. Also most of the times it should get you a notification telling you that you got a ticket waiting for you, but most of the times it doesn't! You can check for yourself if you have any tickets to answer! it is awful to let your ...

the best support software

What do you like best? I love how easy it is to to navigate throughout the software. I love the interface The user UX is top notch It has a intuitive User interface I like how clean the font is on the application I love how I can just log in and start my work on tickets Zendesk offers great support on their software The software is very quick at updating and getting around in the application The knowledge base is very extensive for a support application I love how all ...

My all time favourt customer/client support software

What do you like best? Where can I begin? It's super easy to set up, to operate, and to monitor. Say goodbye to notepads and notebooks, our team no longer need to write down client's inquires on paper and passed them around. Functions like "Views" and "Reporting" are excellent tools to monitor the current tickets. The build-in spell check is a life saver indeed. What do you dislike? No. 1: There are some part of the functions that we currently do not use. No.2: I was told my some of my ...