Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendex is a userfriendly simple to use customer support software platform

What do you like best? Zendesk is easy to set up and configure, to customise and to configure on an ongoing basis as changes are needed. The macros and other functions enable easy and quick replies to customer queries and the tagging system allows for queries to be tagged for reporting metrics. What do you dislike? I found that it occasionally appeared to 'time out' - not often but often enough to make it worth mentioning here. It would be handy to have a warning pop up when people ...

Simple and straight forward

What do you like best? Everything is layed out perfectly in the dashboard. The tickets can be seen clearly and there is room to view each ticket in full which is really nice. What do you dislike? Sometimes if you have a tab open for too long, the ticket is showed that it is still being actively viewed when in reality its "idle". I wish there was an icon to indicate an idle ticket. Recommendations to others considering the product Use it! I dont know of another platform that does the same ...

Got everything you need, but harder learning curve.

What do you like best? I love all the integrations. They've been around for the longest and all the big dawgs have integrations with them (and frequently vice versa. What do you dislike? From the very start you don't know what you're doing. They have some helps and you can get there, but things are not in intuitive places and I doubt they're going to change. When you have a massive amount of users you can't change the UI that much no matter how it affects the UX without losing some out ...

Zendesk is a the best ticketing system I've used as a Systems Engineer

What do you like best? Besides the general ticketing system features, I absolutely love all the third party and optional integrations available and supported by Zendesk; including the Mobile App! What do you dislike? I honestly don't have anything about zendesk that I really just don't like. If i had to pick something, i suppose it would be the amount of emails i receive receive sometimes due to sheer number of tickets i get tagged in or carbon copied on. Recommendations to others ...

the best and most user friendly ticketing system

What do you like best? There's a lot of things I like about Zendesk Support ticketing system: 1. It's available in mobile platform. I can track ticket on the go 2. It has chat support features available! 3. It can be intergrated to multiple platforms such as wordpress. 4. Different ticket views are available depending on user preference and these views can be shared with other users The best that I like is that it can be integrated with social media platforms as well! making us ...

ticketing system that monitor social media platforms too

What do you like best? I consider Zendesk as all in one ticketing system. We use it for project tracking, communicate with customers via social media and ticketing system for helpdesk support What I like Zendesk is it is very easy to install and it is available in mobile platform. I can easily track tickets on the go on my smartphone. Another thing is that it has chat features as well! Which generates a ticket every incoming chat received. What do you dislike? It is kinda pricey! BUt ...

Functional Platform with Useful Add-Ons - I Dislike Multiple Screens/Tabs for Apps

What do you like best? Quick to setup an start supporting customers - email integration was simple, admin wasn't overwhelming, and training new agents is fairly straightforward. What do you dislike? I highly dislike logging into separate applications via multiple screens or tabs! I understand Zendesk designed their system as individual apps, but it's incredibly inefficient to have to login to Chat in one tab and Support in another - I should be able to chat with customers right in my ...

Our clients are in our hands

What do you like best? First of all, I like the fact that this program is flexible, you can customize it for the capabilities and needs of your company and it takes several days, not a month or two, like other programs. Thanks to this program, it became easier to monitor and track e-mail and our work become on a level higher. What do you dislike? Global problems our company does not see, there is some kind of desires to improve the mobile version. Recommendations to others considering ...

The best ticket management program

What do you like best? It's very easy to write and answer tickets in the system. A good location that is easy to move inside. There is a lot of support that is easily available if you need help with anything in your account. It also has the ability to add certain tags to tickets and I can view all tickets that have tags . What do you dislike? Notifications of actions are a bit confusing. It makes you think that you have something unfinished, and I do not need notifications that I have ...

simplified ticketing system for our business!

What do you like best? We are using Zendesk for lots of things: 1 Ticketing system for customers concerns 2 Tracking of our progress for each project 3 Social media integrated I say that I like Zendesk as a whole as we are using it for different purposes. As for the features, Zendesk can be integrated to other platforms such as slack which is awesome. Another thing is that Zendesk is available in mobile application (but needs tons of improvement which gives us the ability to ...