Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Simply the best

What do you like best? Where to start from. I've never used a tool like this before. It provides anything you might need (and many that you didn't know that you need in your browser. You can manage and collaborate across multiple teams, handle your work with ease and even get valuable feedback from your clients. The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect ...

Zendesk Review

What do you like best? An all in one ticket tracking app in the cloud that you can access from anywhere. It even has a mobile app for your phone. You have a queue for inbound requests which agents can pull requests from into their own queue. There are an endless add on apps you can installed to enhance the support tech and customer experience. What do you dislike? When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration ...

Mis-sold and customer services refuse to provide the complaints procedure

What do you like best? The software itself is very good the service desk, however, less so. What do you dislike? When you take a trial you choose which trial of which plan. What actually happens is you are shown the features of professional and the only way you would know is if you looked at the asterisk on professional. Why would you do this if you are trialling Team!? When this was required it was agreed it was a mistake. As we have been mis-sold we asked for the extra feature ...

Zendesk has made BeyondPay a better company

What do you like best? How easy it is for our customers and employees to use. What do you dislike? It is expensive, especially the add-ons like Chat and Talk. Enterprise is cost prohibitive imho. Recommendations to others considering the product Every year or so I sign up for evaluations of other providers, and while I suppose each one has its neat features, I still think Zendesk is the best. Easy to use, flexible to setup custom rules, nice self service help desk, and tons of ...

Zendesk Saves time

What do you like best? Super easy training for CSRs and a great communication tool for our customers. Easy to set up marcros, easy to review photos sent in by customers, and easy to set up agents and groups. Automation of replies makes it simple to use, and effective for customers. Triggering integrations with our instant messaging software gives us notificaiotns within groups for a quick response time. What do you dislike? Not much to dislike,, some of the automatically turned on ...

Zendesk is real!

What do you like best? What do I like the best with this product? Zendesk was so useful for me as an agent (customer representative. We're using this product to answer and assist customers concern and give them a satisfaction. I like to be commended using this or be rated for good. If you don't have enough knowlede about the concern you handle you can search for the similar macros to use it. What do you dislike? What do i dislike in this product is so far i don't have any comment i just ...

Easy to use for non-technical ticketing systems too!

What do you like best? I adopted Zendesk for my non-tech team in order to support internal employees. I was nervous about adoption, unsure that my team would be able to adapt to Zendesk when a lot of our work is not necessarily technology related. However, I've been using Zendesk for almost a year with my team (though my organization has been using it longer and I couldn't imagine life without it! From "canned responses" to easy escalation, Zendesk has made my daily workload so much more ...

Zendesk is the best!

What do you like best? Zendesk allows our teams to work in an organized manner and be cross-functional with one another. It's very important that we can log problems in our software platform and triage appropriately. What do you dislike? I'm not that big of a fan on the navigation. I often find it confusing to navigate and it can be difficult to find tickets that pertain to given are of concern. Recommendations to others considering the product I would certainly recommend zendesk to any ...

Great way to organize requests

What do you like best? The user interface allows you to organize tickets so that you can see which ones are assigned to you, unsolved, and recently updated. There is a magnifying glass in the upper right corner to search tickets. I also like being able to send an internal message to others without the customer seeing that conversation. It is also easy to see the whole ticket in email and pull up the ticket from email, as there is always a link to the ticket. What do you dislike? I'm not ...

Zendesk - Tremendous Tool for Great Support Teams

What do you like best? With Zendesk, you can set up business rules and triggers to automate most painful parts of support management. You have great visibility and reliability in Zendesk. Tagging is also an incredible way for us to monitor and report on salient customer issues. What do you dislike? Zendesk's interface can be a bit wonky at times, and the metric creation process is a bit of a headache. Recommendations to others considering the product It's a smart move, if you have the ...