Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Mi experiencia Zendesk

What do you like best? Es una herramienta muy potente que si no tienes experiencia puede resultar un poco lento el proceso de aprendizaje para sacar provecho al 100%, la verdad es que los tutoriales y su foro de ayuda es demasiado bueno. What do you dislike? Hasta el momento me agrada todo el sistema, tal vez si algo cambiaría sería el diseño del dashboard ya que es donde pasas el mayor tiempo del día, posiblemente jugaría con una apariencia más moderna. Recommendations to others ...

The current gold standard for ticketing and support.

What do you like best? Zendesk provides a multitude of features that are excellent for building out your customer support portal. I use portal because this isn't simply a ticketing system like a lot of the alternatives, but an entire platform where you can build a repository of information, answers to frequently asked questions and finally the customer support system itself. What do you dislike? While the UI is quite clean, it is not as intuitive as it could be. Newer users often get ...

Great Customer Support Tool

What do you like best? It's super easy to set up and manage. We literally set it up within a week and it's quite intuitive to use and maintain. We also use the Zendesk Guide, which was a great way to provide additional support to customers with materials such as tutorials, FAQs, step by steps with screen shots of the system etc. What do you dislike? After the last feature release, Zendesk has changed how new emails appear within the platform. It's very confusing now as they're basically ...

Customer support tool!

What do you like best? I do like how easy the website is to use. What do you dislike? I do not like the support from their team. They always answer by email and it's super hard to reach them by phone. Also, the app crashes quite often. The title of the ticket leads so when clients reply to an old ticket it links everything together and it can be confusing. Recommendations to others considering the product It is fairly easy to use. I would say use macros as much as possible this will ...

Very well rounded support application.

What do you like best? Zendesk feels like it can just do about anything. Issue tracking is well thought out, and you can handle an issue from creation to resolution entirely from Zendesk. What do you dislike? Lack of a desktop application especially in a system where alerts can be mission critical. Recommendations to others considering the product Be prepared to have a lot of tools at your fingertips. Setup can be quite hearty so be ready to have the teams that will use Zendesk ready to ...

Very practical

What do you like best? I can see everything that I need to see at a glance. At our company, we use to views to group tickets into various categories, depending on issue type, game etc. This is incredibly useful to my day-to-day work as it allows me to prioritise and and manage my workload accordingly. Macros and dynamic content is also very easy to create, update and manage, ultimately making our jobs easier and faster. What do you dislike? While views are very useful, it is only ...

system work wonders

What do you like best? I like that our customers can communicate with us through the email type system, if we call and have to leave a message most of them will reply by email through the system. What do you dislike? For us we use this as a ticketing system for our customers with problems, if we need to send part or a replacement unit, we totally have to change to our other system and order from there, I wish it would have that capability to have that in there. Recommendations to others ...

Solid Support portal

What do you like best? Easy to use for average user with depth of features for when you need them. The reporting metrics are also very good and let you know how you are doing compared to the industry standards. What do you dislike? Since we supported enterprises, we kept our tickets open until resolved. Since many tickets ended up being feature improvements or new feature requests the tickets could stay open for long periods of time. This often made some of the reports look really off. ...

Great Help Desk and KnowledgeBase System

What do you like best? Zendesk is a great product for small, medium and mid-sized companies that are just establishing processes, or are looking to simply the help desk ticketing process. The features I really like about the product are more customer focused than what our organization can do technically. For example, the interface is VERY user friendly, and requires little to no training. Zendesk has a well developed ticketing system that can transform emails based on keywords and tags ...

Our Favorite Software

What do you like best? Everyone on our support team, myself included, finds Zendesk to be our most powerful tool. Nothing slips through the cracks with this system. I've heard of other products being intuitive, but they don't live up to the nature of Zendesk. What do you dislike? I'm not sure if this is really a downside, but there is a large customization component in the beginning. Since our team started out pretty small, this was a learning process from multiple aspects. We grew at ...