Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Using Zendesk to Field IT Requests

What do you like best? *Software is easy to use and learn. *I now have a way to track incoming requests, update my colleagues on progress of the ticket, etc. *This also encourages colleagues to trouble-shoot their IT issues first before submitting a ticket. Most issues could usually be solved independently *Since I teach full time, using this program reminds colleagues to respect my time instead of coming to me when class is in session to ask for IT help What do you dislike? As with ...

Zendesk - Beginner User

What do you like best? The initial set-up is very quick and easy. You can go "live" in a matter of minutes. What do you dislike? At the moment, we do not have the people support to fully engage in Zendesk Support. It will be a transition period that leads little value ad in the meantime. Also, considering the function of Zendesk Support, I have found that self-help through their own site is not as easy as it probably should be. I've had to search longer than expected to find answers. ...

Quite good, but could be better

What do you like best? It's fairly easy to create views, macros, and triggered events through their settings. As a general rule, everything is where you think it "should be" and you won't often be digging around the settings for hours to find what you're trying to change. What do you dislike? Their dev team is really bad/slow about building out new features. It won't take you long to find something you wish they had and, when you look into it, you'll find that other users have been asking ...

Zendesk Support is amazing product and I really love to use it to create Helpdesk tickets

What do you like best? The Best thing is that I can just email to an email address and write down my problem and a ticket gets created. I don't have to login into a another system and then again set buttons and create a ticket and fill out additional forms. This saves a lot of time and certainly helps the organization to keep a knowledge base for future employees to understand why certain changes were made. What do you dislike? I think Zendesk support lacks social integration and I would ...

Average Service

What do you like best? It works well for what it's made for and that's to store support emails and keep them organized for future reference. What do you dislike? I dislike that I have to do more than the system does. I feel as though it does nothing to integrate with other services like gmail or your regular email and it seems annoying to have to go into the website in order to respond to support requests. Recommendations to others considering the product I recommend taking your time to ...

Good, but need more control over your own data

What do you like best? The interface is simple and the integration with GMail make it really easy for colleagues to submit requests for help. Additionally, we've had the highest response on the surveys for a number of years because of how easy the process is, and how simple (thumbs up, thumbs down What do you dislike? There is no way to prevent your tickets from being force-closed, and thus renders a lot of the data inaccurate if, for example, some required fields are not working ...

Does what you need, but not always intuitive

What do you like best? This platform allows me to easily manage communication with clients and sort out tickets between me and my colleagues. I'm able to leave internal notes to ask colleagues for advice before sending the public response, which is very helpful. What do you dislike? I hate that I cant create a macro-template from an email. Sometimes after writing an email, I think 'I type this out a lot, I should make it a macro.' but then I have to copy all the text, click around about 6 ...

Zendesk for eCommerce

What do you like best? As a quick moving lean eCommerce startup we needed a solution prior to launch to centralize our customer support. We have systems in place that handle the commerce, marketing and social interactions with our customers, but knew we needed a centralized platform at launch for customer service requests. Launching with forms to emails and manual spreadsheets would not cut it. Zendesk is a solid global company that has a palatable entry cost that allows us to centralize ...

El mejor sistema de tickets para tu negocio

What do you like best? Interfaz sencilla ademas de ser muy agradable, es muy fácil de utilizar, muy buena estructuración de menús. En el apartado del operador podrás contestar a tus clientes estés donde estés, la satisfacción del cliente aumentara, ademas que ya todas la grandes compañias como por ejemplo (RiotGames, habbo, Blizzard utilizan este mismo sistema. Resumiendo un poco: Los negocios que utilizan el soporte Zendesk ofrecen un mejor servicio de atención al cliente, y con una ...

My experience with Zedesk

What do you like best? Zendesk is easy to set up and configure, to customise and to configure on an ongoing basis as changes are needed. The macros and other functions enable easy and quick replies to customer queries and the tagging system allows for queries to be tagged for reporting metrics. What do you dislike? For us we use this as a ticketing system for our customers with problems, if we need to send part or a replacement unit, we totally have to change to our other system and order ...