Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Great Help Desk Ticket Support System

What do you like best? I personally love the integration of Zendesk into my proactive monitoring software the I use called Watchman Monitoring. When an issue arises, the application automatically opens and assigns a ticket to me and I then can act on it rapidly depending on the urgency. What do you dislike? In the past, there were many outages for the server that my Zendesk instance was running on. Luckily, they seemed to have corrected that and downtime is scarce. Recommendations to ...

Zendesk Ticket Management

What do you like best? Zendesk makes it really easy to keep track of tickets across teams at our organization. It's very customizable as well, so that end-users don't feel like they are behind a ticket system, but instead just e-mailing back and forth with IT support What do you dislike? it is VERY frustrating that you cannot easily share tickets across teams on one instance without thinking about it and setting up guidelines. there are some plugins that make it easier, but that shouldn't ...

Great Daily Functionality

What do you like best? I don't use Zendesk for extensive CRM needs like Salesforce. Because I'm not collecting thousands of data points, the simplicity of ZD helps my daily workflow by focusing on what I need to do immediately, what I need to do by the end of the day, and what I need to do by the end of the week without integrating a calendar. What do you dislike? It could be more powerful and the third party integrations could be better. Recommendations to others considering the product ...

Poor customer service for a company that promotes customer service

What do you like best? Zendesk is fairly easy to use and implement. What do you dislike? Very poor customer service after you join. It became clear to us that we were not a large enough company to get support. In less than one year we have had two fairly major issues: 1. We get notifications weekly and sometimes multiple times a day that our POD is down or experiencing service errors. We have tried to get a reply to inquiries about what is happening and still do not even get an ...

Zendesk for Workday Clients

What do you like best? Zendesk will ensure that you are notified when a customer responds to open tickets. This is great from an organizational standpoint because it allows you to not have to check this on a manual basis all of the time. It also provides viewing of the tickets that you are solely assigned to, which is really nice since you are able to drill down from the total number of open tickets for your organization. What do you dislike? The only thing I dislike is that the good ...

A complete software for customer support and ticket generation

What do you like best? Its a very intuitive and useful tool for helpdesk and customer support, specially for the internal users. Every user can work with own credentials and create relationship with each area in the organization trought this software. Its has easy deployment and much easier configuration. Also has a lot of features and analytics for administrators, and you can export the data in a variaty of extensions or formats for QA works. What do you dislike? For me is the most ...

Zendesk is great but could use some improvements

What do you like best? I really enjoy how user-friendly Zendesk is and the organizational aspects. The formatting options for replies are simple and easy to use. I especially like the option of seeing conversations vs the events of a support ticket. What do you dislike? The API for integrating our help center and KCS is quite buggy and does not always work as designed. When pulling data you cannot pull a certain range and choose to eliminate tickets with a particular tag which is ...

It is the best customer service you can have on your website!

What do you like best? I've been using it for 3 years and i must say that is the best customer service that anyone can have attached to a website, the API is so smooth and not invasive, so it isn't annoying for people who want to ask anything related with a product or just asking for assistance in the website, it is highly recommended for those who want 24/7 customer support, also zendesk is offering a trial so you can test the product before buying it and belive me; you won't regret! buy ...

Great Product!

What do you like best? Zendesk enables us to maintain a customer-facing solution that is economical, scalable, and well suited to our available staffing. It helps us keep the lines of communication open between technical staff and users. The interface for technical staff is easy to use and supported on multiple platforms What do you dislike? Sometimes the Infusionsoft app loses the link. I have to Sign Out & log back in. No big deal. Overall I don't really think there was much I did not ...

Good tool for Service desk and easy to use

What do you like best? I like Dashboard view which gives simple picture of groups and invidual open tickets, ticket statistics and tickets requiring my attention. Using Views, we can see how many unsolved tickets in each group. Reporting tab gives more data about overall progressive of agents and tickets etc.... What do you dislike? I do not see any major complaints so far. Recommendations to others considering the product It will be a good tool for who looking for IT Helpdesk/Service ...