Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Great product for small to medium business

What do you like best? The ease of implementation and the add-on that we are able to utilize What do you dislike? The monthly costs. Other that this we have a good product that works for us. What business problems are you solving with the product? What benefits have you realized? Ticketing system. Reporting for metrics. User self-help.

Excellent product for customer support

What do you like best? We used tbe Zendesk. Suite and really enjoyed all of the features. Tbis saved so much time versus taking phone calls or emails for client questions or complaints. My clients feel they are takwn care of, and I know that their concerns are being handled properly. We use the chat feature ti service clients immediatly online. Tbis helps them to aviod waiting on the phone or my reps being tied up when they could be making another sale. We also enjoyed tje knowledge base ...

Helpdesk ticket system for every business small and large

What do you like best? The ability to create rules to filter tickets based on severity and categorize by Business Name. It’s a great solution and will continue to use for years to come. What do you dislike? Pricing can be a slight turn off, but it’s a top notch solution built on reliability. What business problems are you solving with the product? What benefits have you realized? Helpdesk tickets logged and all requests resolved in a timely manner.

Zendesk support review

What do you like best? The best thing is management of tickets and ease of use to track them. I like the user friendly interface for zendesk and granular user rights that we can allocate based on user roles and requirements. What do you dislike? I think it's only the format displayed during email conversations is a bit confusing and hard to track. Like if you're trying to read the ticket conversation in an email you have to dig out to look for recent ones and track in descending order ...

Great software

What do you like best? This program is beyond amazing. It’s ever so easy and very streamlined. It’s great for the user and could not think of another program to use for this purpose. What do you dislike? There is not much to dislike. I’d appreciate if there were more updates and features added over the years. What business problems are you solving with the product? What benefits have you realized? Being able to submit tickets and work along with the company to easily tackle what needs help.

My Zendesk Experience

What do you like best? I appreciated the ability to configure the application. While using this product, I was a customer service manager and I had the ability to not only serve customers well using the tool but I also had the ability to track, manage and report on my staff. What do you dislike? Because it is a SaaS application, there were small limitations that periodically caused frustrations, such as certain querying options to create new ticket views. Getting support from Zendesk was ...

works - could do better though

What do you like best? I like the flows majorly, it is able to route tickets seamlessly with just a few configurations. What do you dislike? Not enough flexibility around dashboards or reporting. It is hard to configure dashboards and the account executives are not always the best resource. Recommendations to others considering the product depending on what you are looking for, i think it works if you aren't looking for anything really sophisticated What business problems are you solving ...

Excellent Support Package

What do you like best? Zendesk provides a really comprehensive set of solutions. The ticketing system is the core and what we use the most. But additional features such as phone and knowledge base are great complements, and integrations to third party tools such as Chatlio are very powerful. What do you dislike? I don't have many problems with Zendesk. Some areas of configuration and administration might be more intuitive, but it's a big ecosystem and it would be impossible to make it ...

You can start up Zendesk in less than 24 hours

Great tool for inside and outside of your company!

What do you like best? What I list best about Zendesk Support is that it is able to support an internal ticketing system that my team can use as well as a ticketing system our partner can use! Allowing us to be able to provide support for any and every partner that we work with and setup an instance of Zendesk with! Something that whole support teams that I work with make use of. What do you dislike? What I dislike the most about Zendesk Support is that the partner facing ticketing system ...