Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons

Zendesk Review

What do you like best? Ease of access right out of the box. Also the support has been responsive and top notch. What do you dislike? Some of the reporting and addtional add-ons could be a little easier to use and understand. Recommendations to others considering the product great product but if you want to go deeper with reporting you will need an someone that is experienced in report making. What business problems are you solving with the product? What benefits have you realized? ...

ZenDesk

What do you like best? Its nice having pre made macros to send out What do you dislike? The lack of amount of macros available as well as being able to track feedback is difficult to understand. What business problems are you solving with the product? What benefits have you realized? We use it for customer relations as well as keeping track of things that need to be taken care of.

Great CRM for small and medium sized businesses

What do you like best? I've used Zendesk extensively over the past six years, seeing it grow in functionality over time. Although there are some limitations, like any platform, Zendesk is great for medium and small businesses that expect less than 500 support tickets per day. Implementing Zendesk and building out their reporting dashboards may take time but once they're setup your CRM will need minimal adjustment, when done right. What do you dislike? I do wish their reporting was a bit ...

Great tool forever

What do you like best? Easy to use for both customers and internal end users.teams can access globally, which helps to update real time without waiting for confirmation from others. User-friendly interface which takes less time to onboard the people. It helps to track bugs /fixes. Easy reporting and integration which makes life easy for management. Would recommend for each organization What do you dislike? It has everything that's required for the customer-oriented organization. So far I ...

Good overal but needs improving

What do you like best? UI is constant across platforms such as tablets phones and desktop. Oversimplified UI makes it easy to show new reps how to use the system. What do you dislike? The email reply system is glitchy AF. For example the emails take about 15 minutes to surface into the system. What business problems are you solving with the product? What benefits have you realized? We use it for tracking customer issues via email as well as integrating Issue resolution teams with the ...

Great for interacting with customers

What do you like best? Zendesk support provides an easy to use customer service platform. The employees using it have ease and the customer's using it are not stressed. What do you dislike? The only thing I don't like about Zendesk is that it can be difficult to integrate into multiple webpages on a website. What business problems are you solving with the product? What benefits have you realized? Zendesk was used to gain feedback from customers and allow customers to communicate any ...

Zendesk review

What do you like best? Useful to support technical helpdesk tickets What do you dislike? Lack of customization and work flows to support ticketing systems What business problems are you solving with the product? What benefits have you realized? Technical helpdesk support system

Excellent product for customer support

What do you like best? We used tbe Zendesk. Suite and really enjoyed all of the features. Tbis saved so much time versus taking phone calls or emails for client questions or complaints. My clients feel they are takwn care of, and I know that their concerns are being handled properly. We use the chat feature ti service clients immediatly online. Tbis helps them to aviod waiting on the phone or my reps being tied up when they could be making another sale. We also enjoyed tje knowledge base ...

Zendesk Support

What do you like best? The best thing about Zendesk Support is the features and add-ons. The Round Robin assignment extension in particular is very useful for automating support ticket assignments. What do you dislike? The UI can occasionally be not so user friendly. What business problems are you solving with the product? What benefits have you realized? Zendesk Support allows us to have quick and efficient contact with our customers when issues arise.

Helpdesk ticket system for every business small and large

What do you like best? The ability to create rules to filter tickets based on severity and categorize by Business Name. It’s a great solution and will continue to use for years to come. What do you dislike? Pricing can be a slight turn off, but it’s a top notch solution built on reliability. What business problems are you solving with the product? What benefits have you realized? Helpdesk tickets logged and all requests resolved in a timely manner.