Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

ZenDesk

What do you like best? Its nice having pre made macros to send out What do you dislike? The lack of amount of macros available as well as being able to track feedback is difficult to understand. What business problems are you solving with the product? What benefits have you realized? We use it for customer relations as well as keeping track of things that need to be taken care of.

Meets Requirement. Has Scope of Improvement

What do you like best? The support ticket creation feature is easy to use. What do you dislike? If there are Multiple Categories, the option to choose options from each subcategory can be made easier. What business problems are you solving with the product? What benefits have you realized? Internal IT support

Great CRM for small and medium sized businesses

What do you like best? I've used Zendesk extensively over the past six years, seeing it grow in functionality over time. Although there are some limitations, like any platform, Zendesk is great for medium and small businesses that expect less than 500 support tickets per day. Implementing Zendesk and building out their reporting dashboards may take time but once they're setup your CRM will need minimal adjustment, when done right. What do you dislike? I do wish their reporting was a bit ...

Great tool forever

What do you like best? Easy to use for both customers and internal end users.teams can access globally, which helps to update real time without waiting for confirmation from others. User-friendly interface which takes less time to onboard the people. It helps to track bugs /fixes. Easy reporting and integration which makes life easy for management. Would recommend for each organization What do you dislike? It has everything that's required for the customer-oriented organization. So far I ...

Good overal but needs improving

What do you like best? UI is constant across platforms such as tablets phones and desktop. Oversimplified UI makes it easy to show new reps how to use the system. What do you dislike? The email reply system is glitchy AF. For example the emails take about 15 minutes to surface into the system. What business problems are you solving with the product? What benefits have you realized? We use it for tracking customer issues via email as well as integrating Issue resolution teams with the ...

Great for interacting with customers

What do you like best? Zendesk support provides an easy to use customer service platform. The employees using it have ease and the customer's using it are not stressed. What do you dislike? The only thing I don't like about Zendesk is that it can be difficult to integrate into multiple webpages on a website. What business problems are you solving with the product? What benefits have you realized? Zendesk was used to gain feedback from customers and allow customers to communicate any ...

Zendesk review

What do you like best? Useful to support technical helpdesk tickets What do you dislike? Lack of customization and work flows to support ticketing systems What business problems are you solving with the product? What benefits have you realized? Technical helpdesk support system

Customizable Helpdesk with tons of integrations!

What do you like best? Very customizable! The ability to make workflows of rules is awesome. We use it for custom workflows and triggers to assign tasks to the appropriate groups. What do you dislike? A little confusing to set up if you haven't used a product like this before. Webhooks are awesome but need to have a basic of understanding of how they work to use them. The full setup can be a little time sink-ish. What business problems are you solving with the product? What benefits have ...

Nice and Tricky

What do you like best? What I like best about zendesk is how it can be altered on a personal and large scale. I get that it has abilities to make your experience as quick as possible, however it can be difficult for basic features. It's great for internal use and leaving notes. I do like the different ways of 'solving' tickets. What do you dislike? I dislike the features - IE changing font to bold, missing the CC ability - seems to be all BCC. At times - it would be nice to edit a ...

Zendesk Support

What do you like best? The best thing about Zendesk Support is the features and add-ons. The Round Robin assignment extension in particular is very useful for automating support ticket assignments. What do you dislike? The UI can occasionally be not so user friendly. What business problems are you solving with the product? What benefits have you realized? Zendesk Support allows us to have quick and efficient contact with our customers when issues arise.