Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

ZENDESK SUPPORT

What do you like best? ITS END USER OR CUSTOMERS . END USERS ARE ALSO SOMETIMES REFERRED TO AS CUSTOMERS. THESE ARE PEOPLE WHO GENERATE SUPPORT REQUESTS FROM ANY OF AVAILABLE SUPPORT CHANNELS AND ANYONE CAN SUBMITTED A TICKETS What do you dislike? WELL SOMETIMES IT CAN BE PROBLEM IF ANYONE CAN USE THIS SERVICES INCLUDED HACKERS SOMETHING TO THINK ABOUT Recommendations to others considering the product 1A VERY GREAT TOOL TO USE I HIGHLY RECOMMEND WITH BUT SECURITY KIND OF LOW TO PROTECT ...

How zendesk improve the costumer service

What do you like best? Our company was a little bit scared to start to use a costumer service new tool also because it was a such a large amount of money without getting any goods but i received an email the minute the money was received saying that they have received the funds and that the watch is on its way. i even they called us an that rested our mind. that same evening i received another email with a guide about how to use this tool and it arrived as promised next day with ...

Well rounded Help Desk Solution

What do you like best? Extremely easy to setup our instance and get rules working for support requests What do you dislike? Email can be delayed at times. It would be nice to have ways to troubleshoot the email delivery when there are issues What business problems are you solving with the product? What benefits have you realized? Simple and thorough Support ticketing solution

Zendesk is an excellent tool for the management of requirements or requests

What do you like best? Their specific user roles allowed me to implement the tool in the organization in a short time, even without investing much time in training because it has very good material for users on the web. What do you dislike? there should be helping tools and training guide too, little bit complicated What business problems are you solving with the product? What benefits have you realized? Zendesk allows me and my team to keep all information about our customers in one ...

A True Customer Support Software To Improve Response Time

What do you like best? It is easy to user, very friendly, It can easily be customized as per your needs. What do you dislike? I was in love of this, I couldn't find anything which I can say I dislike in it. What business problems are you solving with the product? What benefits have you realized? Providing customer support, the benefits that I realized that I have increased the response time.

Overall an excellent product that aids in being responsive to requests

What do you like best? I like the internal note section which helps in handing a ticket off to a colleague. Being able to attach something and have it come in as a hyperlink to make sure it doesn't get removed by customer email filters is real nice. What do you dislike? 3 things come to mind. First, as an agent in a sub account, i cannot rate the awesomeness of a colleague in another sub account. Internal notes also can be read by colleagues in another sub account (we are entirely ...

Speedy But Clunky

What do you like best? I like that Zendesk is speedy. Coming from different ticketing systems, Zendesk is a downright thoroughbred. The layout is fairly intuitive and clean and isn't a text-box-cluttered nightmare. It runs well in just about any browser and the mobile site isn't bad either. What do you dislike? Using Zendesk is somewhat clunky, at least in our instance. It's very picky about the ticket detail fields that you fill out and can refuse to even save an existing ticket if the ...

Near perfect Help Desk Solution

What do you like best? Quick and easy setup. Teamwork is front and center What do you dislike? Emails can be delayed at times which can make me question if a problem has been resolved or not. What business problems are you solving with the product? What benefits have you realized? Teamwork Centralized communication simple for everyone to view status of their requests

Interface is very clean

What do you like best? As I said, the interface focuses on the most important options. I like that it's distraction-free and the flow of selections is seamless. What do you dislike? Nothing. Very easy to use and have never experienced any problems with it. What business problems are you solving with the product? What benefits have you realized? I submit tickets that help with reporting the current status of scooters around my city. By providing proof thru attaching images, it makes it ...

Reliable Helpdesk ticketing system

What do you like best? I like that users can simply reply to the email update and that email response will automatically be added to the notes section of the helpdesk ticket What do you dislike? I dislike the inability to export all of my helpdesk tickets for analysis. Recommendations to others considering the product Easy to use tool for end users. What business problems are you solving with the product? What benefits have you realized? This is being used as a simple helpdesk ticketing ...