Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Zendesk - Quick and Easy

What do you like best? I like the fact that all changes load in real time. Unlike HP Service Manager, the page doesn't load after every change is made. ZenDesk allows for collaboration between multiple people who are working on different parts of the same ticket What do you dislike? It appears to be difficult to look at a colleague's queue in order to see what tickets they have pending. It would be nice to have a snapshot of a colleague's current view of tickets. What business problems ...

Best Help Desk Software

What do you like best? All the available features are good in the application. Automations – Ticket routing, scenario automation and Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM are the best features of this software. What do you dislike? Cannot send an automated acknowledge email to the user, when we receive email. What business problems are you solving with the product? What benefits have you realized? We have managed Customer Queries Efficiently and Extended support with ...

Excellent product, very intuitive

What do you like best? I have to appreciate that this is a very user friendly and intuitive tool What do you dislike? NA, i have no dislikes at this time. the product has been living up to my expectations Recommendations to others considering the product Very intuitive, user friendly What business problems are you solving with the product? What benefits have you realized? Our ticketing system has improved our workflow and response time.

Cloud based help

What do you like best? Zendesk instanced their their own subdomajn What do you dislike? Not many preset issues to select from, which requires configuration Recommendations to others considering the product Zendesk is the best cloud-based ticketing solution I have used over the past 5 years. What business problems are you solving with the product? What benefits have you realized? Identity and access management tickets

Zenful Zendesk Support

What do you like best? Zendesk allows me to easily manage multiple customer tickets. It gives you the option to also display by dates so you can help customers in chronological order. What do you dislike? I wish there was feature that can label all the easy tickets by color. Sometimes doing the east stuff first can free up time for difficult request. However, it takes a lot of time to go through each ticket and to find the tickets that are easy to handle with out effort. If they can ...

The only way to reach Correspond.

What do you like best? I like that at its busiest the Zendesk service still makes its understandable and easy to use. What do you dislike? I do dislike that tags can be a bit too cumbersome at times. What business problems are you solving with the product? What benefits have you realized? We are reaching out to our growing subscriber base and making it possible to be reached even as our numbers increase.

Incredible Productivity tool

What do you like best? Super simple to get setup and create rules for support request creation and modification. Has completely revamped the productivity here and given our small IT staff control over all requests that come in and stay organized. What do you dislike? Email setup took a bit of work, but I think it was probably due more to our hokey setup than anything else. What business problems are you solving with the product? What benefits have you realized? Central tool for all of ...

Easy to Navigate, Program, Use

What do you like best? Zendesk has a number of functions allowing emails, calls, and chat between customer service reps and customers. I like that you can use multiple functions at once, emailing in a ticket while replying to a chat. It is so easy to set triggers, manage the flow of incoming tickets, set goals, and read clear metrics. Getting new customer support agents set-up is simple, with a beautifully designed interface. Zendesk is a clear and simple tool that makes communicating with ...

Could be better!

What do you like best? I like the ability to search for the content you need. Also with modsquad you typically use zendesk and with zendesk they do not disclose your actual name but you use preset names to login and use. What do you dislike? Zendesk needs to be revamped. Not only do I feel as though it is a bit outdated in regards to convenience and overall usefulness. I also feel like it could use a new interface that is user-friendly and helps make employees jobs better more organized. ...

Seamless

What do you like best? We work with a variety of the Zendesk software products, because they integrate so seamlessly with our e-commerce platforms. What do you dislike? Not much...of course, more customization features are always wanted, and more pre-formatted auto-reply categories covered for our specific industry would be awesome. Recommendations to others considering the product Simple and easy to use, I highly recommend this to anyone looking to implement a better support system. ...