Zendesk Support Reviews in October 2026: User Ratings, Pros & Cons

The best support tool available.

What do you like best? This has everything. Apps to track agent times, apps to check grammar, apps to translate, apps to link to your system tools. You can customize your responses with bold, italics, quotations, hyperlinks, images. create thousands of macros for pre made responses for others to use. Make and receive calls, which are recorded, and can be saved as mp3 files. Create user organizations to direct users to certain queues. Fast and reliable. Manages spam, can block users from ...

Zendesk is a Support Tool for All

What do you like best? Zendesk has an all inclusive approach which makes adding support to your web application seamless and painless. I really appreciate all that they have to offer especially for small businesses who don't have the resources to have an entire support department. What do you dislike? There are some issues in the UI/UX for the dashboard when managing your account and the various support features which are available to users. I'd also like to talk about their API or ...

Zendesk is the best!

What do you like best? Its very easy to track the status of tickets and folloups, collaborate both internally and externally. What do you dislike? Recipients on tickets, often complain it is not easy to see who else is CC'd on a ticket (despite our adding that information to the body of the ticket, at the top. This results in frequent emails that people think are private, when they are not. Zendesk needs to to better to make this information clear. What business problems are you solving ...

Simple and straight-forward product

What do you like best? The simplicity and e-mail integration is especially helpful. This makes our e-mail-centric client base easy to work with and helps us manage all of our support requests. What do you dislike? I wish there were better tools to handle tickets en masse, and also integrations with our phone support so we can track time spent on calls if that is how a support request is handled instead of a regular ZenDesk ticket Recommendations to others considering the product Become ...

Worked great for what we needed

What do you like best? I liked the search ability when looking at tickets. It was heavily customizable and made it so I didn't have to use any reporting tools to find what I need. What do you dislike? When there were too many queues on the left-hand side it would smash together and make it hard to see the other queues. What business problems are you solving with the product? What benefits have you realized? Customer Relationship Management

Outstanding Solution

What do you like best? I have been using Zendesk at my company and at some of our clients for us. It is easily the best solution out there and I have seen quite a lot. The best feature for me is the ease to set it up and use it. I mean you can literally be up and running with a support solution that beats most other offering within just a few hours. It also scales and adjusts really well. I mean we are using just a few features for customer facing support in my company, but I have used it ...

Powerful helpdesk software for better business and customer satisfaction.

What do you like best? Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support .Zendesk has a great job in seriously improving their product listening to their customers and releasing new features to make their customers feel very happy. it is fully featured and comprehensive . What do you dislike? The least about the software is that this software is getting struck sometimes due to adequate request and on ...

Perfect Customer Support App

What do you like best? Zen desk gives a customer support platform that is easy to use, presents all the data in one place, allows multiple operators and tracks customer queries. What do you dislike? Installing Zen Dest needs a little knowledge of coding. Recommendations to others considering the product Its free to use, install the free version first. Its limited to one operator so you can see if it will work for your company. What business problems are you solving with the product? What ...

ZenDesk works well for CS

What do you like best? It automates most of the process. It is very customizable to fit the companies needs. What do you dislike? UI could be improved a little bit. There are some glitches with timing. What business problems are you solving with the product? What benefits have you realized? Customer inquiries. We are able to filter inquiries by the department and easily assign them where they need to be.

Excellent product, very intuitive

What do you like best? I have to appreciate that this is a very user friendly and intuitive tool What do you dislike? NA, i have no dislikes at this time. the product has been living up to my expectations Recommendations to others considering the product Very intuitive, user friendly What business problems are you solving with the product? What benefits have you realized? Our ticketing system has improved our workflow and response time.