Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Worked great for what we needed

What do you like best? I liked the search ability when looking at tickets. It was heavily customizable and made it so I didn't have to use any reporting tools to find what I need. What do you dislike? When there were too many queues on the left-hand side it would smash together and make it hard to see the other queues. What business problems are you solving with the product? What benefits have you realized? Customer Relationship Management

Exhaustive Helpdesk Software for large organisations

What do you like best? I like the fact that there are various integrations available, along with a lot of business rules, forms etc those can be written. The market place allows you to add applications to make your work easier and streamlined. Zendesk probably has one of the biggest helpdesk marketplaces. What do you dislike? It sometimes gets a little complicated with a lot of rules. Further, I feel the analytics can be much better. You have to almost always make your dashboard on Good ...

Make easy the support interactions with your clients

What do you like best? - Easy to install and to use, - The SLA views provide the tickets' status and - The support to a variety of brands, products, services, etc. What do you dislike? - Creating roles and permissions is limited, - Some reports available are awkward and limited. What business problems are you solving with the product? What benefits have you realized? The 24/7 Customer support allow the tickets creation in any part of the world, in any schedule, by the company's ...

Zendesk is the best!

What do you like best? Its very easy to track the status of tickets and folloups, collaborate both internally and externally. What do you dislike? Recipients on tickets, often complain it is not easy to see who else is CC'd on a ticket (despite our adding that information to the body of the ticket, at the top. This results in frequent emails that people think are private, when they are not. Zendesk needs to to better to make this information clear. What business problems are you solving ...

Powerful helpdesk software for better business and customer satisfaction.

What do you like best? Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support .Zendesk has a great job in seriously improving their product listening to their customers and releasing new features to make their customers feel very happy. it is fully featured and comprehensive . What do you dislike? The least about the software is that this software is getting struck sometimes due to adequate request and on ...

Zendesk is a Support Tool for All

What do you like best? Zendesk has an all inclusive approach which makes adding support to your web application seamless and painless. I really appreciate all that they have to offer especially for small businesses who don't have the resources to have an entire support department. What do you dislike? There are some issues in the UI/UX for the dashboard when managing your account and the various support features which are available to users. I'd also like to talk about their API or ...

The best support tool available.

What do you like best? This has everything. Apps to track agent times, apps to check grammar, apps to translate, apps to link to your system tools. You can customize your responses with bold, italics, quotations, hyperlinks, images. create thousands of macros for pre made responses for others to use. Make and receive calls, which are recorded, and can be saved as mp3 files. Create user organizations to direct users to certain queues. Fast and reliable. Manages spam, can block users from ...

Perfect Customer Support App

What do you like best? Zen desk gives a customer support platform that is easy to use, presents all the data in one place, allows multiple operators and tracks customer queries. What do you dislike? Installing Zen Dest needs a little knowledge of coding. Recommendations to others considering the product Its free to use, install the free version first. Its limited to one operator so you can see if it will work for your company. What business problems are you solving with the product? What ...

ZenDesk works well for CS

What do you like best? It automates most of the process. It is very customizable to fit the companies needs. What do you dislike? UI could be improved a little bit. There are some glitches with timing. What business problems are you solving with the product? What benefits have you realized? Customer inquiries. We are able to filter inquiries by the department and easily assign them where they need to be.

Great Tool for Tracking Customer Interactions

What do you like best? The ability to easily find previous interactions with the caller. What do you dislike? Sometimes there was an issue when the phone was forwarded to my cell. What business problems are you solving with the product? What benefits have you realized? We can easily interact with our customers via chat, email and phone all in one place. It makes it easy to keep track of customer interactions.