Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Great for small teams.

What do you like best? Lots of integration options, easy to setup. High availability, very easy ticket management, and quick email responses. What do you dislike? User management can be cumbersome. Also it takes a while to setup. I wish the text editor supports markdown (maybe it does, I haven't found a way to enable it though Recommendations to others considering the product The triggers are extremely helpful. Especially when your team is small and no one is on it 24x7 - you can get ...

Easy to Navigate, Not so easy to see historical data

What do you like best? The ability to customize tickets to meet our needs. Easy to navigate, very intuitive. What do you dislike? The ticket view, it's not very easy to see the historical information within a ticket. A lot of scrolling. Recommendations to others considering the product Be patient and play around with the application as much as possible. What business problems are you solving with the product? What benefits have you realized? Managing customer issues and being able to ...

Easy

What do you like best? Customer Service inquiries are fast and efficient What do you dislike? Not a 1 on 1 interaction meaning a couple reps will handle 1 call What business problems are you solving with the product? What benefits have you realized? It is efficient in the response time

Professional and Streamlined

What do you like best? I like how easy it is to correspond with the customer and resolve their issue What do you dislike? I honestly haven't had any issues with Zendesk Recommendations to others considering the product If you need a solution to help you correspond with your userbase in a simple and streamlined fashion, zendesk is a great solution. I've used freshdesk and parature as well, and prefer Zendesk for the usability. What business problems are you solving with the product? What ...

easy tech support

What do you like best? zen desk makes it easy to submit a tech support ticket and route it to the right IT person What do you dislike? required fields are sometimes irrelevant What business problems are you solving with the product? What benefits have you realized? all tech support issues are routed and managed through zendesk

We have been Using Zendesk for 2 years

What do you like best? Zendesk has really set the bar for what a helpdesk should be. The ticket system, the integrations, everything just works. What do you dislike? The cost. Really that is the major hurdle for most. Thankfully, they have a startup program which gives you the ability as a startup to afford some of the enterprise features. Recommendations to others considering the product If you are looking for support software and willing to take a bit of time to learn how to maximize ...

Zendesk Decent

What do you like best? Good mobile app, great history tracking, good use of canned messges What do you dislike? Can’t set out of office hours without having to click that you’re active when you return. What business problems are you solving with the product? What benefits have you realized? Great history tracking and client management. Notes sections helpful

So user friendly

What do you like best? Zendesk is like a one stop shop. I’m able to find the answer to user inquiries all in one system. What do you dislike? I haven’t really found anything I dislike and I’ve been using it a little over a year. What business problems are you solving with the product? What benefits have you realized? I am sending emails to Ibotta app users. I like the ability to have prewritten emails(macros.

Simple and straight-forward product

What do you like best? The simplicity and e-mail integration is especially helpful. This makes our e-mail-centric client base easy to work with and helps us manage all of our support requests. What do you dislike? I wish there were better tools to handle tickets en masse, and also integrations with our phone support so we can track time spent on calls if that is how a support request is handled instead of a regular ZenDesk ticket Recommendations to others considering the product Become ...

Outstanding Solution

What do you like best? I have been using Zendesk at my company and at some of our clients for us. It is easily the best solution out there and I have seen quite a lot. The best feature for me is the ease to set it up and use it. I mean you can literally be up and running with a support solution that beats most other offering within just a few hours. It also scales and adjusts really well. I mean we are using just a few features for customer facing support in my company, but I have used it ...