Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

Best ticket support system

What do you like best? It support browser based ticket support system What do you dislike? A little pricey for big customers. Should bring down price a bit to stay in market as there are many Recommendations to others considering the product Bring down price a little bit What business problems are you solving with the product? What benefits have you realized? End clients support calls and issues

Zendesk is what we needed to integrate our support

What do you like best? It is complete. As far as support representation work is concerned, it is simple, to the point, and it integrates well with many tools because it is such a large company, Our company has been using Zendesk for 8 years, Zendesk as a tool does what it is supposed to do what should he do What do you dislike? Some of the basic settings are so deep and so extensive that you will spend hours reading the Help articles to understand how to customize your ticket form. It is ...

Grat product

What do you like best? I enjoy the platform overall. I find it easy to get around and search in. What do you dislike? When a customer can close out their own ticket accidentally yet need a reply. I wish there would be an option for 'do you need a reply?' when the customer finishes their question. Recommendations to others considering the product Go for it! It works well and has some great features for customer support. What business problems are you solving with the product? What ...

Zendesk Review

What do you like best? The capability to create macros and filter folders for different cases of issues. What do you dislike? The accuracy of filtering into sub folders but I believe that's inevitable. Recommendations to others considering the product Great for customer service/ helpdesk teams to answer and solve cases in a more effective way. What business problems are you solving with the product? What benefits have you realized? Massive clutter of emails and concerns all in one ...

efficient customization of the received requests

What do you like best? As an individual, i like the automated response of the software to the customers.It can particularly help the organisations to save its time and manpower due to the automated response feature. What do you dislike? Not much to say apart from the Sign in & authentication issues where it Sometimes automatically logs the user out.Also,the pricing plans are a bit confusing. Recommendations to others considering the product Zendesk has spread out many features which the ...

Zendesk

What do you like best? I love the simplicity and the many different features it provides to the Administrators. What do you dislike? I don’t like the fact that you are not able to look back at different tickets you’ve from along time ago. What business problems are you solving with the product? What benefits have you realized? We use Zendesk as a ticketing agent to allow user to connect with us.

ZenDesk is the most streamlined support software

What do you like best? I really like how easy and simple it is to track customer contacts from the first support inquiry through the whole process of troubleshooting or problem-solving from start to finish. What do you dislike? I don't like that it doesn't have between integration with my Shopify website and store. Rather than having to email the support address I'd love it if they'd roll out a plug-in capability for me to integrate directly in the Shopify interface. Recommendations to ...

Industry standard, but competitors now offer better features.

What do you like best? The use is relatively straightforward, if basic in terms of feature set. What do you dislike? It offers about everything you would expect, but without extensive knowledge you will miss out. Recommendations to others considering the product Seek web dev assistance in setting up your help portal for a better user experience. What business problems are you solving with the product? What benefits have you realized? If you are totally new to the world of CS like I was, ...

Great project management too

What do you like best? ZenDesk is great for submitting and managing forms and tickets, project management communications, collaboration, etc. What do you dislike? Sometimes I get repeat emails from ZenDesk and our company used, several ZenDesk portals which can be confusing Recommendations to others considering the product Very functional! What business problems are you solving with the product? What benefits have you realized? Project management, HR functions, IT services

Zendesk Support makes Managing Tickets Easy

What do you like best? Zendesk Support is super easy to use. I can update tickets from my desk via the website, my phone via the app, and even by simply responding to the emails generated by the system. What do you dislike? I've had some trouble sharing tickets with other support teams in the past, but Zendesk seems to have fixed this problem Recommendations to others considering the product You will love it! What business problems are you solving with the product? What benefits have ...