Zendesk Support Reviews in July 2026: User Ratings, Pros & Cons

We use Zendesk for Help Desk Support

What do you like best? The end user puts in the ticket, save us time from doing that. What do you dislike? I don't dislike anything about Zendesk Support. It saves us time. What business problems are you solving with the product? What benefits have you realized? The end user puts in the ticket. It saves us time by not being on the phone with the end user to put in a ticket.

Zendesk For Life!

What do you like best? I've used Zendesk now for 5 years in various customer support roles. I can't imagine using any other ticketing tool. The level of control and customization available to users is incredibly robust. Having the ability to take and make calls, handle chats, track analytics and usage all within one platform is critical for a support team that needs to keep the workflow streamlined and accessible. In my last role, I cultivated the macro repository used by our support ...

Good support tool

What do you like best? I like the features it includes and the possibility of more detailed analytics What do you dislike? I don't like the analytics and the way post chat emails are sent Recommendations to others considering the product Make sure to set it up correctly What business problems are you solving with the product? What benefits have you realized? All the support aspects of our company

Awesome Service

What do you like best? What I like best is just how easy it is to use the support system is! What do you dislike? I dislike only one item. That item would be the price you have to pay for it. I wish there was a free version other than the free trial. I did the free trial and got hooked on the product! Recommendations to others considering the product I don't have any. But i do think this Zendesk Support is an awesome tool! What business problems are you solving with the product? What ...

Great

What do you like best? Nice product, could get better with more integration as that would help unleash it’s power. Generates good reports. What do you dislike? The User experience and User Interface could be better. What business problems are you solving with the product? What benefits have you realized? Support tickets

Zendesk is excellent for call centers

What do you like best? We really like the implementation of channels in the Zendesk system. We like its ability to integrate with external storage platforms, and that its call center management and support tools are so convenient to use. What do you dislike? We do not like the price of Zendesk. $ 89 is expensive, even if it is your multi-tool suite. It does not offer document storage or automated routing. Zendesk does not have network monitoring either. You need to implement the addition ...

Clean Interface

What do you like best? This platform is very easy to use and I like that I can view all past tickets and you can see the events that take place within in each ticket. This makes it very clear as to who made changes and what changes were made in each ticket. What do you dislike? There are additional apps that you can use, however, the app I most utilize, "Solved Ticket Progress Bar", does not track the number of solved tickets accurately. I do like the memes when you do hit your goal. ...

A software for all needs

What do you like best? We like the way in which we can solve each question to our clients about any issue without much complication, this makes us feel better served, the clients of our company can sometimes be very demanding and we try to give it the best, through Zendesk we are sure of the comfort you feel. What do you dislike? Although Zendesk has mobile integration I prefer to use it directly from the platform, it is much better designed and does not cause too many problems. What ...

One of the more user friends support options out there

What do you like best? This program was very easy to use. Very easy to implement and learn how to use. They have a lot of great DIY resources. Integration with project management platforms. What do you dislike? Nothing glaring on the negative side of this software What business problems are you solving with the product? What benefits have you realized? Manage customer support tickets. Integrate support requests with development project management

Great reporting and integrations!

What do you like best? I joined an organization that didn't previously have a help desk, or a help desk workflow. The solution was a Slack channel where people posted their requests and they were responded to ad-hoc. I was able to quickly get the team set up with a Zendesk account and use existing API/account connectors to turn the current workflow into a workflow that sends tickets from Slack to Zendesk based on a user's message reaction. Another message reaction closes the ticket. I now ...